Insurance Claims Handler

Lynx Employment Services Ltd; Metropolitan Borough of Solihull; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

A leading insurance services provider in Solihull is seeking an Insurance Claims Handler to join its finance and insurance team. This role involves managing and investigating insurance claims across various programmes. The ideal candidate will have strong analytical, communication, and organisational skills, alongside relevant experience in the insurance sector. The position offers hybrid working options and generous benefits including flexible annual leave and a supportive work environment.

Benefits

Flexible and hybrid working options

Generous annual leave

24-hour Employee Assistance Programme

Family-friendly policies

Membership of the Local Government Pension Scheme

Subsidised travel passes

Qualifications

• Proven experience in insurance claims handling, underwriting, or risk management.
• Strong IT skills, including proficiency in Excel and Word.

Responsibilities

• Manage and process insurance claims within agreed authority levels.
• Liaise with departments and external stakeholders for effective claim resolution.
• Investigate and analyse complex information related to claims.

Skills

Analytical skills

Communication skills

Organizational skills

IT proficiency (Excel, Word, Outlook)

Education

Foundation Insurance Test (CII) or equivalent relevant experience

Foundation Certificate in Insurance (CII) or equivalent

Job description

Location: Solihull (Hybrid) Salary: £26,824 - £37,280 per annum (dependent on experience and performance) Contract Type: Full-Time, Permanent Interviews: Early January 2026

Overview

A fantastic opportunity has arisen for an organised and proactive Insurance Claims Handler to join a supportive finance and insurance team based in Solihull. This varied role involves managing and investigating insurance claims across Public Liability, Employers Liability, Motor, and Property programmes, ensuring claims are processed efficiently and outcomes delivered in line with agreed service standards. You'll work closely with colleagues, external claims handlers, and other stakeholders to gather information, assess liability, and deliver accurate, timely resolutions. Depending on qualifications and experience, you may be appointed at Band C or Band D, with clear development and progression routes available.

Key Responsibilities

• Manage and process insurance claims within agreed authority levels, ensuring timeliness and accuracy.
• Liaise with internal departments, external claims handlers, solicitors, and insurers to support effective case resolution.
• Investigate, analyse, and interpret complex information relating to claims.
• Maintain the claims management system, ensuring data is accurate and up to date.
• Prepare concise and accurate reports, spreadsheets, and financial reconciliations.
• Identify opportunities to streamline procedures and support continuous improvement.
• Provide advice on insurance matters and policy interpretation.
• Assist in renewals, recharges, and analysis to support tenders and proposals (Band D).

About You

You’ll have proven experience within an insurance environment—either claims handling, underwriting, or risk management—with strong analytical, communication, and organisational skills.

Essential (Band C)

• Foundation Insurance Test (CII) or equivalent relevant experience.
• Experience within a professional insurance environment.
• Strong IT proficiency (Excel, Word, Outlook).
• Excellent written and verbal communication.
• Ability to manage workload, meet deadlines, and maintain attention to detail.

Additional (Band D)

• Foundation Certificate in Insurance (CII) or equivalent.
• Working knowledge of Civil Procedure Rules and insurance legislation.
• Understanding of large-scale insurance programmes and policy wordings.
• Ability to challenge and improve existing processes using initiative.

Benefits

• Flexible and hybrid working options.
• Generous annual leave with the option to purchase up to 10 extra days.
• Access to an independent 24‑hour Employee Assistance Programme.
• Family‑friendly and carer‑friendly policies.
• Membership of the Local Government Pension Scheme.
• Access to staff discounts, subsidised travel passes, and the Cycle‑to‑Work scheme.

How to Apply

Applications should be submitted online via the link provided. Please ensure your statement reflects your own experience and demonstrates how you meet the essential criteria.