Insurance Claims & Customer Experience Manager

Hollyfield Personnel Ltd; Sheffield; On-site; GBP 31,000; Full time

Job summary

A leading recruitment agency in the United Kingdom seeks a Customer Service Manager to oversee the performance of Customer Experience Coordinators while managing regional claims within agreed timelines. The ideal candidate should have a background in Insurance, excellent communication skills, and a driving license. This role offers a salary of £30,723 per annum with additional bonus opportunities. Join a growing business that promotes internal career advancement.

Benefits

28 days holiday including bank holidays

Workplace Pension Scheme

Life Insurance

Eye Tests

Medical Cashplan

Yearly Flu Vaccination

Qualifications

• Ideal background in Insurance or reactive maintenance/service industries.
• Previous experience in a similar role.
• Must be a driver; suitable for a local professional.

Responsibilities

• Lead and develop Customer Experience Coordinators.
• Oversee regional claims management within SLAs.
• Act as primary liaison among stakeholders.
• Manage financial performance and reporting.
• Ensure compliance with Health & Safety regulations.

Skills

Strong communication skills

Organisational skills

Ability to work under pressure

Experience in Insurance or service industries

Job description

A leading recruitment agency in the United Kingdom seeks a Customer Service Manager to oversee the performance of Customer Experience Coordinators while managing regional claims within agreed timelines. The ideal candidate should have a background in Insurance, excellent communication skills, and a driving license. This role offers a salary of £30,723 per annum with additional bonus opportunities. Join a growing business that promotes internal career advancement.