Insurance and Claims Officer

We Manage Jobs(WMJobs); Wolverhampton; Hybrid; GBP 30,000 - 34,000; Full time

Job summary

A local council in Wolverhampton is seeking an Insurance and Claims Officer to manage and resolve insurance claims. This role requires excellent communication skills, strong organizational abilities, and a solid understanding of insurance principles. The candidate should be proactive and empathetic yet assertive in ensuring fair outcomes. This full-time position offers a salary range of £30,024 - £33,699 and involves flexible working arrangements between home and office.

Qualifications

• Experience in claims handling or insurance within a public sector or similar environment is desirable.
• Skills in investigating, assessing, and considering liability.

Responsibilities

• Manage and resolve insurance claims for the City Council.
• Liaise with stakeholders, colleagues, and claimants.
• Contribute to risk management and support the Council’s commitment to quality services.

Skills

Excellent communication skills

Strong organisational abilities

Attention to detail

Understanding of insurance principles

Empathetic yet assertive

Job description

Insurance and Claims Officer

Salary - £30,024- £33,699 (Grade 5)

Hours - 37

Contract type - full time

Work Style - ( e.g - Flexible: hybrid working from home and office)

This is an exciting opportunity to join our team as an Insurance and Claims Officer, playing a key role in managing and resolving insurance claims for the City Council. You will handle claims received from third parties, legal entities and colleagues within other Services. Using your skills and sound judgment to investigate, assess, and consider liability in a fair and timely manner.

The role requires:

• Excellent communication skills, both oral and written to liaise effectively with stakeholders, colleagues, and claimants.
• Strong organisational abilities and attention to detail to manage a varied caseload efficiently.
• A solid grounding in insurance principles and practices, with the ability to apply them confidently as well the chance to improve and learn.
• The ability to be empathetic yet assertive, ensuring outcomes are fair and compliant.

You will work closely with internal departments and external partners, contributing to risk management and supporting the Council’s commitment to delivering high-quality services. Experience in claims handling or insurance within a public sector or similar environment is desirable.

If you are proactive, analytical, and thrive in a role where no two days are the same, we would love to hear from you!

For any further details please contact Giselle Cook on [e-mail].

Interviews taking place W/C 26th January 2025

For full details of the responsibilities and requirements of this role please see the attached Job Description and Person Specification.

Our working arrangements

All council roles are allocated to either a fixed, field or flexible work style. Some roles are agile which enable and empower employees to maximise their performance and productivity, whilst maintaining a healthy work life balance. Roles with a fixed workstyle work in a fixed permanent council location. Roles with a field workstyle are usually allocated where employees are required to be out working in the community with a minimum requirement for 'touch down' space at any council location. Roles with a flexible workstyle have a flexible base location to meet the needs of the business and employees can work from a mixture of home or any council office, partner/client, or external location, as required to meet service requirements.

Please refer to the Job Description for further information on the workstyle assigned to the role you are applying for.

For more information about working for our organisation including the culture of the Council, the Council plan and vision, staff equality forums, core HR policies and much more please click here.

Diversity

We arecommittedto building a workforce that is reflective of the diverse community we serve. We want to attract the best applications from people of all backgrounds and underrepresented groups because we strongly believe in adding value through diversity, inclusion, and equality. Our employees enable us to deliver services that are accessible, inclusive, and reflective of Wolverhampton residents.

Our status as a Disability Confident Employer showcases our commitment to people with disabilities or health conditions, advocating for their opportunities and potential.

We've received the Stonewall Gold Award, emphasising our dedication to the LGBT+ community by nurturing an inspiring, inclusive, and equal workplace.

As of March 2023, the RACE Code Quality Mark signifies ouractiveengagement with racial equality. These recognitions validate our continuous efforts towards fostering an inclusive work environment that respects and values our diverse employees.

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the essential criteria for the post.

We encourage, inspire and value an inclusive culture here at the council where employees can flourish, thrive and be themselves. We have four staff equality forums for employees to join. These help to ensure our employees have a voice, they feel empowered to speak up and where everyone is treated with respect - Learn more about the staff equality forums here.

Recruitment of Ex-Offenders

We arecommittedto the fair treatment of all our employees, potential employees, or users of our service regardless of offending background. The Council uses the Disclosure and Barring Service (DBS) for any vacancies that require a DBS check to obtain information about applicants to assess their suitability for employment in positions of trust. We do not discriminate unfairly against anyindividualon the basis of a conviction or any other information revealed as a result of a DBS disclosure - Learn more here.

Employment Information & Support

If you are considering applying for an apprenticeship or a role where the salary is (Grade 2-5), and would like to visit us to learn about the application, interview process and what it is like to work for the council, please click on this link to find out more - Learn more here.

Attached documents

Job Description and Person Specification