Insurance Adviser

Prince Personnel; Shrewsbury; On-site; GBP 40,000 - 60,000; Full time

Job summary

A financial services firm in Telford is seeking a Client Advisor to provide excellent customer service and handle claims and renewals. Ideal candidates are dynamic, with strong interpersonal skills and preferably some experience in the insurance sector. The position offers £12.50 per hour and permanent employment, emphasizing teamwork and delivering high-quality service. Apply within 72 hours to ensure consideration.

Qualifications

• Experience in the insurance or financial sector is preferable but not essential.
• Comfortable juggling a busy workload while maintaining high service quality.
• Passionate about providing clients with a fantastic customer experience.

Responsibilities

• Providing clients with an excellent customer service experience.
• Handling claims and renewals while advising customers.
• Working to targets and deadlines in a team-oriented environment.

Skills

Strong interpersonal skills

Communication skills

Relationship building abilities

Pro‑active

Strong IT Literacy

Education

Minimum requirement of Grade C or equivalent in Maths and English

Tools

Customer Relationship Management Systems

Job description

An exciting opportunity has arisen to work for an established branch of a professional financial services company based within the Telford area. They are looking to recruit a Client Advisor to join their existing team on a permanent basis. As a Client Adviser within the team, you’ll play a key role in the success of an expanding local business by ensuring our customers receive a first‑class service.

Duties include

• Providing client with an excellent customer service experience.
• Handling claims and renewals and providing customers with necessary service and advice
• The ability to work to targets and deadlines
• A flexible approach and the ability to work as part of a team

Skills and Experience

To be considered for this excellent opportunity, we are looking for a bright, professional and dynamic individual who is really passionate about giving clients a fantastic customer experience. We really would love to find someone who has insurance industry experience. You will be comfortable juggling a busy workload at times, but still ensuring a consistently high quality of service is always provided and you build a lasting rapport with clients.

• A people person with drive, energy, and enthusiasm.
• Strong interpersonal skills, communication skills and relationship building abilities.
• Pro‑active and the ability to work independently.
• Experience of and an understanding of the insurance/financial sector is preferable but not essential.
• Strong IT Literacy: experience with Customer Relationship Management Systems is an advantage.
• Minimum requirement of Grade C or equivalent in Maths and English

The application process

We will carefully consider your details and advise you if we’re able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you’re not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.

About Us

Prince Personnel are an employment agency working on behalf of our client. Whether you’re seeking a new permanent position, temporary assignment or contract you’ll find us easy to deal with. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales. Prince Personnel specialise in commercial, accounts and finance and technical recruitment. With the best jobs around we are an independent agency working hard for you.

£12.50 per hour

Ref MP26764

First advertised: Wednesday, 3rd Dec 2025