Insurance Account Manager - Space Practice (Global Insurance Broker)

MARSH & MCLENNAN COMPANIES, INC; Norwich; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading insurance brokerage and risk management firm is seeking an Account Manager in Norwich. The role involves supporting the Client Executive and Broker teams to enhance client retention and facilitate new business. Ideal candidates will have a background in insurance and demonstrate strong communication and problem-solving skills. This hybrid position requires working on-site at least three days a week, with responsibilities including managing client queries and ensuring compliance with service standards.

Qualifications

• Previous experience in insurance or a technical support role.
• Strong attention to detail and excellent administrative skills.
• Good IT skills and ability to learn new systems quickly.

Responsibilities

• Support client retention and new business production.
• Build relationships with clients and stakeholders.
• Manage workload to meet deadlines while ensuring quality.

Skills

Written communication skills

Verbal communication skills

Attention to detail

Organisational skills

Problem-solving skills

Numeracy skills

IT skills

Team collaboration

Tools

Microsoft Excel

Microsoft Access

Job description

Overview

Account Manager is charged with providing support to the Client Executive (CE), Broker, and Client throughout the placement process for new business and renewals. The Aviation Account Manager works closely with Global Operations, Practice colleagues, and external stakeholders to deliver an excellent and compliant client experience while supporting the Marsh Space Projects team.

Key Responsibilities

• Work closely with the Client Executive and Broker teams to support client retention and new business production.
• Build effective relationships with Local and Global Operations and Practice colleagues, as well as Clients and Underwriters.
• Manage and prioritize workload to meet deadlines while maintaining high standards and integrity of service to Marsh local & global offices and external clients.
• Arrange Client Onboarding activities to ensure due diligence.
• Prepare and complete contract documentation and premium calculations to support placing.
• Resolve and manage queries to ensure clarity, prompt invoicing, and settlement of payments to/from Clients, Underwriters, and Third Parties.
• Ensure procedural compliance and promote best practice aligned with Marsh's Client First Principles.
• Assist with collating and reviewing data, focusing on maintaining and continuously improving client service and legal KPIs and Service Level Agreements.
• Work independently and proactively, while being a team player who can help others.

Qualifications

• Previous experience in insurance (Broker Support, Claims, or a technical support role).
• Good written & verbal communication skills.
• Strong attention to detail and general administrative & organisational skills.
• Enjoyment of solving problems and developing effective processes.
• Good numeracy skills for premium calculations.
• Enthusiasm and engagement in learning and professional growth.
• Good IT skills with confidence in learning new systems and applications quickly.
• Interest in working in a diverse and collaborative environment.

Nice to Have

• Advanced Microsoft Excel and/or Access skills.

Location: Norwich (hybrid role; at least three days a week in the office; occasional travel to London).

We are an equal opportunities employer. We are committed to embracing a diverse, inclusive, and flexible work environment. All Marsh McLennan colleagues are expected to work in their local office or onsite with clients at least three days per week.

We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail].