Inspection & Enforcement Officer

Leicestershire County Council; England; Hybrid; GBP 32,000 - 35,000; Full time

Job summary

A local government organization is seeking an Inspection & Enforcement Officer. This hybrid role involves conducting highway inspections and dealing with customer enquiries. Candidates should have a good standard of education, conflict resolution skills, and ideally some construction knowledge. The position offers a salary of £32,070 - £34,359 per annum with full-time hours.

Qualifications

• Good standard of education including English and Mathematics at GCSE Grade A-C or equivalent.
• Some construction knowledge and experience preferred.
• Experience in resolving conflict situations.
• Knowledge of highways maintenance legislation is desirable.
• Proficient in various ICT systems.

Responsibilities

• Conduct highway inspections and condition surveys.
• Deal with customer enquiries and enforcement issues.
• Maintain accurate records of enquiries and complaints.

Skills

Conflict resolution

Customer focused approach

Organizational skills

ICT systems

Verbal and written communication

Education

Good standard of education including English and Mathematics at GCSE Grade A-C

Job description

Organisation: Leicestershire County Council

Work Location: Mountsorrel Depot, Granite Way, Mountsorrel, Leicestershire LE12 7TZ

Worker Category: Hybrid Worker

Salary: £32,070 - £34,359 per annum (Pro rata for part time)

Working Hours:Full Time, 37 Hours per week

Contract Type: Permanent

Closing Date: Sunday 30th November 2025

Interview Date(s): TBC - in person

About the Role

An exciting opportunity has arisen for an Inspection & Enforcement Officer within our Highway Control team at Leicestershire County Council.

Do you want to join a motivated, friendly team of professionals to ensure highway inspections (walked & driven) are carried out within the timeframe as defined in the County Council's Highway Maintenance Policy?

This role also includes the enforcement of the Highway Act and associated environmental issues that relate to the adopted public highway, to ensure the integrity of the highway and its boundaries wherever possible.

Can you deal with problematic customer enquiries and enforcement issues that need specific attention, whilst ensuring protocols are followed? Keep accurate records to track enquiries and complaints whilst ensuring performance targets are achieved?

As the role involves on‑site assessments and condition surveys supported by desktop investigation, this is a hybrid working role involving a mixture of site, office and home working, to suit the needs of the business. The nature of the work may involve you carrying out work outside of normal working hours.

About You

To apply for this post, you must hold or have:

• A good standard of education including English and Mathematics at GCSE Grade A-C (or equivalent) or demonstratable experience outlined in the Person Specification.
• Ideally you will also have some construction knowledge and experience which may include Highways Inspector accreditation or equivalent, NRSWA Act 1990 Supervisor, or Traffic Management Qualification (12D T7).
• Experience of successfully resolving conflict situations where you are able to remain calm and positive in challenging circumstances and have a customer focussed approach, especially where the customer experience is central to the delivery of the service.
• It would be desirable if you have previous experience of working in highways maintenance or civil engineering environment and have knowledge with regard to highways‑related legislation.
• Ability to use various ICT systems and business processes to support the efficient delivery of services. You also have good organisational skills and the ability to prioritise work.
• Knowledge of current legislation, policies and procedures; Highways Act, NRSWA, Traffic Management Act, Traffic Regulation Act, CDM etc. and highway inspection procedures and standards, however, training will be made available following successful completion of probation period.
• You will need good verbal and written communication skills and be able to converse with customers and provide advice in accurate spoken English, this is essential for the post. You must be able to respond confidently to customers and colleagues with understanding and diplomacy whilst maintaining an objective and professional stance. You will also need to be physically fit to provide walked inspections – in all weather conditions.

You must also have an understanding of, and commitment to, equality, diversity and inclusion.

In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.

Interested in Flexible Working?

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual’s personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term‑time working, part‑time hours, compressed hours, flexible start and finish times, home/remote working, etc.

Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.

For more information or an informal discussion, please contact:

Tony Glover, Inspection & Enforcement Manager

Email: [e-mail]

Tel: [phone]

How to Apply

Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the ‘About You’ section above will be offered an interview under the Disability Confident Employer Scheme.

To apply for this job, please click on ‘Apply Now’. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the ‘About You’ section above. For more information, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support

By applying for this post, you agree to our Terms and Conditions.