Insight Analyst - Tesco Hospitality

Tesco UK; Welwyn Garden City; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading retail company seeks an experienced Insight Analyst to deliver actionable insights across its Café and Coffee Shop business. This role focuses on producing reports, analyzing customer data, and supporting menu campaigns. The ideal candidate will have strong analytical and communication skills, with proficiency in SQL, Excel, and PowerPoint. A proactive mindset and the ability to thrive in a fast-paced environment are essential. Join a company that values diversity and offers flexible working patterns.

Qualifications

• Data-driven mindset with strong analytical skills.
• Ability to turn data into clear recommendations.
• Excellent communication and storytelling skills.

Responsibilities

• Interpret and simplify complex data for clear insights.
• Produce reports to understand business performance.
• Analyze customer profiles and behaviors.

Skills

Analytical skills

Data interpretation

Communication

Team collaboration

SQL knowledge

Excel proficiency

PowerPoint proficiency

Tools

SQL

Excel

PowerPoint

TAP

Alation

Job description

As an Insight Analyst, you’ll be responsible for delivering actionable insights across The Café and The Coffee Shop business. You’ll be the key point of contact for regular reporting and evaluation, supporting everything from menu campaigns to operational trials. Alongside this, you’ll proactively identify opportunities to enhance trade, improve customer experience, and drive efficiencies within the business.

You’ll collaborate closely with Tesco Hospitality operational teams and central functions, reporting to the Insight, Proposition and Design Manager. This is an exciting opportunity for someone who’s curious about the story behind the data and passionate about hospitality.

Responsibilities

• Interpreting and simplifying complex data, presenting insights and recommendations clearly and in a way that resonates with different audiences.
• Producing weekly and periodic reports to help the business understand performance across core operations and trials.
• Using data to analyse customer profiles and behaviours, including segmentation.
• Contributing to the planning of menu and promotional campaigns.
• Monitoring the performance of campaigns and trials, providing clear evaluations for senior stakeholders.
• Building strong relationships between external partners (e.g., KPMG, Dunnhumby) and internal teams (e.g., Insight, Clubcard, Finance).
• Managing the KPMG customer feedback survey, ensuring questions remain relevant and tools are in place to capture feedback effectively.
• Supporting colleagues at all levels to understand customer sentiment through key measures.
• Ensuring feedback scores and comments from KPMG are accurately represented and acted upon within Operations and Central Teams.

Qualifications

• A data-driven mindset with strong analytical and problem-solving skills.
• Ability to turn data into meaningful insights and clear recommendations.
• Excellent communication and storytelling skills to bring insights to life and influence action.
• Strong prioritisation, collaboration, and organisational skills.
• A proactive approach to learning, with curiosity to explore new ways of understanding data and improving efficiencies.
• Confidence in taking ownership of tasks and projects.
• Ability to thrive in a fast-paced environment.
• Previous experience in an Analyst or Insight role.
• Knowledge of databases and confidence using SQL, TAP, and Alation systems to retrieve sales and product data.
• Proficient in Excel and PowerPoint.

We pride ourselves on being a company where everyone’s welcome and truly feels able to be themselves. We not only celebrate diversity but recognise the value and opportunity it brings in helping us to serving our customers, communities and planet a little better every day. We strive to build a workforce that reflects our customers, not only here in the UK, but worldwide. In offering many varying working patterns across our business, our aim is to attract a diverse range of applicants from all walks of life. If you’re as passionate as we are about providing the best customer experience, we’d love to hear from you.