Inside Sales Renewal Advisor

Johnson Controls; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A global security solutions provider in Manchester is seeking an Inside Sales Renewal Advisor. The role involves processing quotations and orders, ensuring excellent customer service, and supporting team dynamics. Candidates should have strong communication skills and be computer literate. A great benefits package includes a competitive salary, employee assistance programs, and discounts on company products.

Benefits

Competitive salary

Pension plan

Life assurance

Employee assistance program

Discounts on security products

Voluntary childcare vouchers

Cycle to work scheme

Eye care vouchers

Holiday purchase options

Qualifications

• Proficiency in using Outlook, Word, and Excel.
• Ability to manage own workload effectively.
• Product knowledge in fire suppression/detection is a plus.

Responsibilities

• Request quotes and prices from suppliers.
• Produce renewal documentation for customers.
• Provide excellent customer service and updates.
• Handle order processes through to CSC.
• Perform ad hoc administrative tasks.
• Build customer relationships through calls.

Skills

Excellent customer service skills

Verbal and written communication

Computer literate

Ability to work as part of a team

Time management and target-oriented

Job description

Inside Sales Renewal Advisor

What you will do

Reporting to Inside Sales Manager. Our Renewal team supply renewal quotations to our customers and process all orders through Servicemax to handing over to our CSC teams.

How you will do it

• Requesting quotes and prices from suppliers
• Producing Renewal documentation to our customers
• Doing profitability checks on contracts.
• Providing customer service including updates to customers
• Seeing order through to CSC
• Ad hoc admin tasks
• Ringing customers to provide customer care and relationship building.

What we look for

• Computer literate - to be able to use outlook, word, excel, and internal systems (training will be provided on these)
• Excellent customer service skills to provide a customer first experience.
• Excellent verbal and written communication skills
• Be able to work as part of a team but also manage own workload.
• Be able to work to targets and meet KPI’s set.
• Product knowledge in the fire suppression / detection business would be an advantage.

If you are successful we can offer you a company culture that promotes work life balance, a commitment to continued learning and development, access to mental health support, a fantastic benefits package which includes a competitive salary, pension, life assurance, employee assistance program, employee referral scheme, discount on Johnson Controls security products including ADT Smart Home plus voluntary schemes for childcare vouchers, cycle to work, eye care vouchers and holiday purchase.

Who are we?

At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.

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