Innkeepers Collection Night Porter

Mitchells & Butlers PLC; Greater London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A hospitality company in Greater London is looking for a Night Porter to provide exceptional guest service, ensuring a warm welcome and maintaining safety. Responsibilities include checking in guests, handling complaints, and supporting team tasks. Ideal candidates will be passionate about guest care, have excellent communication skills, and work well under pressure. This role offers flexible shifts, employee discounts, and additional benefits including holidays and a pension scheme.

Benefits

33% discount across all brands

Flexible shifts

Financial toolkit access

High-street shopping discounts

Free employee helpline

Team social events

Pension plan

28 days paid holiday

Free shares

Qualifications

• Ability to work under pressure while maintaining professionalism.
• Can‑do attitude and enjoys teamwork.
• Understanding of excellent guest service.

Responsibilities

• Be the first point of contact for guests during check-in.
• Ensure a warm and friendly welcome for guests.
• Handle guest complaints to ensure satisfaction.

Skills

Passionate about guest care

Great eye for detail

Excellent verbal communication

Job description

No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!

Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.

What you'll do in this role:

• Be the first point of contact when checking in late arrivals and walk‑ins
• Ensure a warm, friendly, and genuine welcome
• The role is varied and, depending on your site, may include cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day
• Ensure guest and business safety and security is top priority at all times
• In the event of a fire, evacuate all guests and team from the business safely and quickly
• Answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.

What we look for in our night porters:

• Passionate about guest care
• A can‑do attitude
• Professionalism under pressure
• Great eye for detail
• Enjoys and wants to be an active member of a team
• Excellent verbal communication
• An understanding of what excellent guest service looks like

What's in it for me?

• Flexible shifts – to fit around the other important things in life.
• Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether it's date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Never a dull moment – fun, laughs and lifelong friends!
• Team socials – work hard, play hard!

On top of this, we offer a pension; 28 days paid holiday; high‑street shopping discounts; and we even give you free shares! There's also a free employee helpline – to support you with whatever life throws at you.

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.

#IKC