Infrastructure Support Engineer

PA Consulting; Cambridge, Melbourn; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading consulting firm is looking for an IT Support Specialist in their Cambridge office. This role involves supporting Azure cloud environments and providing end-to-end user assistance. Candidates should have strong skills in M365, O365, and troubleshooting networking issues. This is a hands-on, in-office position requiring flexibility in working hours, which may include weekends due to system support needs. The firm offers excellent benefits, including health perks and a generous leave policy.

Benefits

Private healthcare

25 days annual leave

Generous pension scheme

Annual performance-based bonus

PA share ownership

Qualifications

• Strong knowledge in Azure cloud environments, essential for the role.
• Excellent skills in M365, O365, and firewall management are crucial.
• Good organizational skills to maintain and ensure infrastructure availability.

Responsibilities

• Provide end-to-end support for users within the Infrastructure Team.
• Resolve user issues quickly and efficiently through established processes.
• Manage segregated and technically rich environments to meet operational demands.

Skills

Azure cloud environments

M365 and O365

Networking and infrastructure systems

Troubleshooting skills

Communication skills

Tools

Azure Virtual Desktop (AVD)

VMware Horizon

Hyper-V

Job description

We believe in the power of ingenuity to build a positive human future.

As strategies, technologies, and innovation collide, we create opportunity from complexity.

Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.

We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport.

Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands.

PA. Bringing Ingenuity to Life.

Job Description

This is a hands on, in-office role based in our Melbourn office, due to the systems being supported, there will be occasional weekend working and on-call duties, so flexibility is required

The Group Systems Team is comprised of a variety of areas that support the wider firm. Consisting of seven key pillars specialising in Business Engagement and Governance, Strategy and Enterprise Architecture, Infrastructure, Data and Analytics, Enterprise Solutions, Cyber Security and Technology and Operations.

Our Service teams sit within the Technology and Operations pillar, delivering end to end support for our users and includes the Global Service Desk, 2nd line, Application Support teams, Operations, Infrastructure and Digital Workspace teams.

About the Infrastructure team

The Infrastructure Team are a point of escalation for our UK users, based in the Cambridge office. The team combine excellent problem-solving skills with high quality customer service to resolve user issues as quickly and efficiently as possible. Using established processes as well as independent investigation to identify, resolve and document fixes in case of reoccurrence.

This is an interesting and varied role where you will be responsible for segregated, technically rich environments that will allow you to develop your skills in areas such as technical management, automation and operations, whilst ensuring that all environments are available, reliable, secure and able to meet the demands placed upon on them.

Qualifications

About you

You’ll have strong knowledge designing, building, maintaining and supporting Azure cloud environments including implementing Azure Virtual Desktop (AVD) (Essential)

Excellent knowledge of M365 and O365, Exchange, virtual hosting includingOmnissa(VMware Horizon)and Hyper-V, SaaS Backup Platforms and Group Policy

Excellent knowledge of network and infrastructure cloud systems including firewall management

Good troubleshooting skills and ability to work under pressure to identify and fix IT security vulnerabilities as well as implementing new IT technologies and services

Strong effective communication skills at all organisational levels and the ability to write clear documentation

Comfortable working independently or in a team, using own initiative.

Organisational skills to plan and maintain the infrastructure ensuring it remains current and available

We know the skill-gap and ‘somewhat need to tick every box’ can get in the way of meeting brilliant candidates, so please don’t hesitate to apply – we’d love to hear from you.

Apply today by completing our online application

Additional Information

Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples’ working lives by giving them access to unique people and growth opportunities and purpose led meaningful work.

Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world’s most complex challenges. We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self.

We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits:

• Health and lifestyle perks accompanying private healthcare for you and your family
• 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
• Generous company pension scheme
• Opportunity to get involved with community and charity-based initiatives
• Annual performance-based bonus
• PA share ownership
• Tax efficient benefits (cycle to work, give as you earn)

We’re committed to advancing equality.We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups.

Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us on [e-mail]