Infrastructure Operations Program Manager

CoreWeave Europe; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading cloud service provider in Greater London seeks an Infrastructure Operations Program Manager to operationalize and scale bare metal support across EMEA. Responsibilities include driving RMA workflows, managing client relationships, and ensuring smooth maintenance processes. Ideal candidates will have a background in technical program management within cloud or high-performance computing, with proven problem-solving and communication skills. The role offers a competitive salary, with benefits like family medical and dental insurance.

Benefits

Family-level Medical Insurance

Family-level Dental Insurance

Generous Pension Contribution

Life Assurance at 4x Salary

Critical Illness Cover

Tuition Reimbursement

Employee Assistance Programme

Qualifications

• 3 years of experience in technical program management.
• Proven ability to manage cloud and data centre operations.
• Strong communication and collaboration skills.

Responsibilities

• Manage bare metal support and RMA programmes.
• Lead maintenance efforts ensuring minimal disruption.
• Streamline RMA workflows and monitor performance.

Skills

Technical program management

Cloud computing knowledge

Problem-solving skills

Excellent communication

Familiarity with Linux

Job description

CoreWeave is The Essential Cloud for AI. Built for pioneers by pioneers CoreWeave delivers a platform of technology tools and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups and global enterprises CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017 CoreWeave became a publicly traded company (Nasdaq : CRWV) in March 2025. Learn more at .

We’re proud to be a Living Wage accredited Employer.

What You’ll Do :

The Customer Experience (CX) Organization at CoreWeave is dedicated to ensuring every client running AI workloads at scale has a seamless, reliable and high‑performance experience. This team supports the infrastructure that powers the AI revolution working across data centres, hardware systems and customer workloads to maintain the integrity of our cloud platform. The CX organization aligns closely with the internal and customer engineering teams offering valuable insights from the field and having the chance to contribute to the CoreWeave product roadmap and development.

About the Role

As the Infrastructure Operations Program Manager you will be responsible for operationalising and scaling CoreWeave’s bare metal support & RMA programmes across EMEA. You will lead a pivotal function serving as the liaison between clients’ internal teams and external vendors to ensure effective communication and alignment. You will drive the management of client relationships and enable cross‑functional partnerships that drive improvements for new and existing operational processes and tools.

In this role you will :

• Own and drive RMA workflows, coordinate with internal teams and vendors to streamline how hardware failures are diagnosed, escalated, replaced and tracked; use data to monitor trends, drive accountability and reduce repeat issues.
• Lead cross‑functional maintenance efforts helping ensure that both proactive and reactive maintenance (upgrades, replacements, power / cooling work, etc.) are planned, communicated and executed with minimal disruption to customers and that post‑maintenance reviews are informed by meaningful KPIs.
• Act as a bridge between Support FleetOps and the client by representing the customers' voice internally and ensuring that field work, hardware tracking and incident handling are executed cleanly and understood.
• Build repeatable measurable processes by turning ad hoc or one‑off actions into standardised, trackable workflows that can scale across regions, vendors and clients with dashboards or reporting in place to track backlog resolution time, vendor performance and programme health.
• Contribute to the overall maturity of the programme by helping the team transition to a metrics‑driven, well‑documented operational model that enables faster time‑to‑resolution, clearer accountability and an improved customer experience.

Who You Are :

• 3 years of technical program management experience in the cloud or high‑performance computing space as it relates to server and data centre operations.
• Proven technical project management experience in cloud or high‑performance computing specifically server and data centre operations.
• Demonstrated technical ability to assimilate complex technical concepts to better operational processes.
• Proven problem‑solving skills and adaptability in a fast‑paced environment.
• Excellent communication and collaboration abilities with experience working effectively across multidisciplinary internal and external teams.
• Familiarity with Linux containerisation technologies and cloud computing concepts.
• Demonstrated hardware troubleshooting knowledge within an infrastructure space.
• Expertise in working with supply chain and engineering teams to deliver value to customers driving improvements to operations and tooling.
• Proven experience with implementing process workflows, ticketing systems, data analysis and tooling/methodology for creating and maintaining detailed documentation for customer‑facing reports.
• Demonstrated leadership ability and excellent communication skills.
• Applicants must have work authorisation that does not require sponsorship from the company now or in the future.

Wondering if you’re a good fit? We believe in investing in our people and value candidates who bring unique backgrounds, even if you don’t check every box. Here are a few qualities we’ve found make someone successful on our team:

• You’re curious about Kubernetes, Docker and containerised infrastructure.
• You have strong problem‑solving skills with a proactive and analytical mindset.
• You have excellent communication skills and a demonstrated ability to work collaboratively in a fast‑paced environment.

Why CoreWeave

At CoreWeave we work hard, have fun and move fast! We’re in an exciting stage of hyper‑growth that you will not want to miss out on. We’re not afraid of a little chaos and are constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values:

• Be Curious at Your Core
• Act Like an Owner
• Empower Employees
• Deliver Best‑in‑Class Client Experiences
• Achieve More Together

What We Offer

In addition to a competitive salary we offer a variety of benefits to support your needs including:

• Family‑level Medical Insurance
• Family‑level Dental Insurance
• Generous Pension Contribution
• Life Assurance at 4x Salary
• Critical Illness Cover
• Employee Assistance Programme
• Tuition Reimbursement
• Work culture focused on innovative disruption

Benefits may vary by location.

Our Workplace

While we prioritize a hybrid work environment, remote work may be considered for candidates located more than 30 miles from an office based on role requirements for specialised skill sets. New hires will be invited to attend onboarding at one of our hubs within their first month. Teams also gather quarterly to support collaboration.

#LI‑remote

Export Control Compliance

This position requires access to export‑controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person defined as a (i) U.S. citizen or national (ii) U.S. lawful permanent resident (green card holder) (iii) refugee under 8 U.S.C. §1157 or (iv) asylee under 8 U.S.C. §1158 (B) eligible to access the export‑controlled information without a required export authorisation or (C) eligible and reasonably likely to obtain the required export authorisation from the applicable U.S. government agency. CoreWeave may for legitimate business reasons decline to pursue any export licensing process.

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Key Skills

Project Management Methodology, Project / Program Management, Programme Management, Management Experience, Microsoft Powerpoint, Project Management, Microsoft Project, Budgeting, DoD Experience, Leadership Experience, Supervising Experience, Contracts

Employment Type

Full Time

Experience

years

Vacancy

1

Monthly Salary

Salary : 60000 - 80000

Core Weave is an equal opportunity employer committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status or genetic information.

The base salary range for this role is 60000 to starting salary will be determined based on job‑related knowledge, skills, experience and market location. We strive for both market alignment and internal equity when determining addition to base salary; our total rewards package includes a discretionary bonus, equity awards and a comprehensive benefits program (all based on eligibility).