Infrastructure Engineer Desktop Support

Next Careers; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading retail company in Greater London is seeking an Infrastructure Engineer to support maintenance and deployment of end user computing environments inclusive of Windows, MacOS, and ChromeOS systems. The role requires managing support tickets for users across multiple sites, collaborating closely with technical teams, and involves a rotating shift schedule. Candidates must be comfortable working in a dynamic team and managing interactions with various levels of staff, including executives.

Qualifications

• Strong knowledge of Windows, MacOS, and ChromeOS environments.
• Experience with IP phone systems and video conferencing hardware.
• Ability to communicate effectively with technical teams and senior management.

Responsibilities

• Support maintenance and deployment of end user computing environment.
• Manage and prioritize support tickets effectively.
• Collaborate with technical teams for incident resolution.

Job description

Overview

Description

About the Role :

As an Infrastructure Engineer you will be primarily responsible for the direct support maintenance and deployment of the end user computing environment across the business. This includes all hardware and software systems that allow our users to do their jobs such as Windows MacOS and ChromeOS environments as well as hardware for IP phone systems video conferencing and our iPad & Android mobile tablet estate.

This role is based at our Tottenham Court Road (London) office and you will be supporting 3 other sites across London for day-to-day support also requiring close and regular communication with our technical teams at our Head Office in Leicester. You will be joining a dedicated team of 6 Infrastructure / Desktop Engineers in total. The position is based around a rotating shift covering 08:00-17:00 based on business requirements.

You will manage and maintain your own workload and service levels for all support tickets assigned to you and you will work with a wide range of users up to and including senior directors and executive-level staff. Each day you will have to make judgement calls regarding your ticket queue prioritising it to maximise your effectiveness.