Infrastructure Engineer

JAM IT Consultancy Ltd; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading IT consultancy in the United Kingdom is seeking an IT Infrastructure Support Engineer to join their Operations team. This position requires monitoring key services within a global Network Operations Centre, troubleshooting incidents, and collaborating internationally. Candidates should have a Bachelor's degree in a relevant field and experience in infrastructure support. Flexibility for international travel is necessary. This is an opportunity to make a meaningful impact in the team.

Qualifications

• Good experience in a commercial infrastructure support role.
• Experience troubleshooting technical issues.
• Keen to learn and progress in support roles.

Responsibilities

• Troubleshoot technology incidents from alert to resolution.
• Use tools to create alerts and troubleshoot issues.
• Track unresolved alerts/incidents to ensure SLAs are met.

Skills

Troubleshooting technology incidents

Experience with OpsView & Splunk

Customer support skills

Infrastructure support experience

Education

Bachelor's Degree in a STEM or related field

Job description

Due to our clients continued expansion they are looking for an IT Infrastructure Support Engineer to work within our Operations team.

As an IT Infrastructure Engineer you will be responsible for monitoring key services and applications of our infrastructure within the global Network Operations Centre at our HQ in Bracknell.

If you are looking for a role where you can make a difference, this is the role for you!

Key Responsibilities

• Troubleshoot technology incidents from alert to root cause resolution
• Use industry leading tools e.g. OpsView & Splunk to create alerts and troubleshoot
• Escalate and track unresolved alerts/incidents to the appropriate teams to ensure customers SLAs are adhered to, maintaining ownership throughout
• Flexibility to work internationally is a must as this role requires travel to other company offices globally, and some out of hours work is also required

Qualifications

• Bachelors Degree in a STEM, Computer Science or related subject
• Good experience in a commercial infrastructure support role e.g. NOC
• Experience of troubleshooting technical issues, keen to learn and progress
• Experience in a customer or B2B supply chain facing role which includes networking, server and/or application support
• Follow, maintain and improve standard operating procedures