Infrastructure Analyst

NatWest Group; Manchester; On-site; GBP 35,000 - 55,000; Full time

Job summary

A major banking and financial services company is seeking an Infrastructure Analyst in Manchester to support operational health of technology platforms. The role involves ensuring integrity, simplifying infrastructure, and complying with regulations. Candidates should have strong communication skills and knowledge of Agile environments. Key expertise in file transfer protocols like Sterling File Gateway is required. Join us to work within a dynamic team aiming to innovate and enhance system performance.

Qualifications

• Solid background in Agile or DevOps environments.
• Expert knowledge in Sterling File Gateway is essential.
• Strong understanding of file transfer products and protocols.

Responsibilities

• Support the operational health of the platform.
• Ensure platform integrity in accordance with technical roadmaps.
• Assist in regulatory reporting and feature requests.

Skills

Communication of technical concepts

Agile methodology

DevOps practices

Stakeholder management

File transfer knowledge

Operational principles understanding

Tools

Sterling File Gateway

Connect Direct

SFTP

FTP/FTPS

iSeries

Windows

Linux/Unix

z/OS

Job description

Overview

Join us as an Infrastructure Analyst

• Hone your analytical skills as you provide support to ensure the operational health of the platform, covering all aspects of service, risk, cost and people
• You’ll be supporting the platforms’ operational stability and technology performance, including maintaining any system’s utilities and tools provided by the platform
• This is an opportunity to learn a variety of new skills in a constantly evolving environment, working closely with feature teams to continuously enhance your development

Responsibilities

As an Infrastructure Analyst, you’ll be providing input to and supporting the team’s activities to make sure that the platform integrity is maintained in line with technical roadmaps, while supporting change demands from domains or centres of excellence. You’ll be supporting the delivery of a robust production management service for relevant infrastructure platforms.

In addition, you’ll be contributing to the delivery of customer outcomes, innovation and early learning by contributing to test products and services to identify early on if they are viable and deliver the desired outcomes.

Your role will involve:

• Contributing to the platform risk culture, making sure that risks are discussed and understood at every step, and effectively collaborating to mitigate risk
• Contributing to the planning and execution of work within the platform and the timely servicing of feature development requests from cross platform initiatives, and supporting the delivery of regulatory reporting
• Participating and seeking out opportunities to simplify the platform infrastructure, architecture, services and customer solutions, guarding against introducing new complexity
• Building relationships with platform, domain and relevant cross-domain stakeholders
• Making sure that controls are applied and constantly reviewed, primarily against SOX, to ensure full compliance to all our policies and regulatory obligations

The skills you\'ll need

To succeed in this role, you’ll need to be a very capable communicator with the ability to communicate complex technical concepts clearly to colleagues, including management level. You’ll need a solid background working in an Agile or DevOps environment with continuous delivery and continuous integration. Solid knowledge of FTP, FTPS and other protocols and file transfer products knowledge is strongly preferred. Knowledge and understanding of platforms such as iSeries is preferable but not essential.

We’ll also look to you to demonstrate:

• Expert knowledge in Sterling File Gateway, including infrastructure and build knowledge
• Technical knowledge, including platform, technology, products and domains
• Knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment
• An understanding of operational principles
• Good collaboration and stakeholder management skills
• Expert technical skills in multiple file transfer products including Connect Direct and SFTP
• Technical knowledge covering Windows, Linux/Unix and z/OS platforms