Information Technology Technical Support

Rise10 Recruitment; Essex; Hybrid; GBP 45,000 - 48,000; Full time

Job summary

A fast-growing fuel and oil distribution company in Essex is seeking an IT Support Tech Lead to lead their IT support function and manage critical IT infrastructure. The ideal candidate will have over 5 years of experience and is skilled in Microsoft products like Active Directory and Office 365. The role emphasizes both strategic leadership and hands-on technical delivery within a hybrid working environment. Benefits include private health insurance and a net contributions pension scheme.

Benefits

Private health insurance after 1 year

Death in service benefit after 1 year

20 days holiday + 8 Bank holidays

Net contributions pension scheme (Employer 4% / Employee 5%)

Recommend a friend policy (£250)

Flexible WFH policy

Departmental incentives

Qualifications

• 5+ years’ experience in IT support or similar role.
• Proven experience leading IT support functions.
• Ability to work autonomously under pressure.

Responsibilities

• Oversee and manage IT support for infrastructure components.
• Ensure data security by implementing robust security measures.
• Provide guidance and mentorship to junior IT staff.

Skills

Microsoft Active Directory

Office 365

ITIL practices

Networking skills

Communication skills

Leadership skills

Project management

Job description

IT Support Tech Lead

Essex

Full-time, Hybrid

£45,000 - £48,000

Rise10 Recruitment are partnering with a well-established and fast-growing fuel and oil distribution company who are now recruiting for an IT Support Tech Lead. This is a key hire, offering you a unique chance to lead the IT support function and drive strategic IT initiatives.

This position is ideal for a technically skilled IT professional ready to take the next step into leadership - combining strategic oversight with hands-on technical delivery. You’ll take ownership of IT infrastructure, desktop support, and internal procedures, ensuring seamless IT operations across all teams. This is your chance to make a real impact in a business that values innovation, collaboration, and autonomy.

Key Responsibilities

• Oversee and manage IT support for infrastructure components, including servers, storage systems, and networking devices.
• Ensure data security by implementing and maintaining robust security measures, such as firewalls, intrusion detection systems, and encryption protocols.
• Lead vulnerability and patch management activities to identify and remediate security vulnerabilities in IT systems and applications, with support from managed SOC.
• Monitor and maintain network reliability by troubleshooting connectivity issues and optimising network performance.
• Collaborate with cross-functional teams to develop and enforce IT security policies and procedures.
• Conduct regular security audits and assessments to identify potential risks and recommend appropriate mitigation strategies.
• Provide guidance and mentorship to junior IT staff, assisting with technical escalations and knowledge sharing.
• Document IT infrastructure configurations, procedures, and troubleshooting steps to maintain an accurate knowledge base.
• Lead the day-to-day activities of the IT department, creating a culture of continuous improvement and managing a programme of change across all systems and processes.
• Support the senior management team across the business where IT plays an enabling role to achieve their goals.
• Evaluate, recommend, and implement new technologies to enhance efficiency and productivity across the organisation.

About You

• 5+ years’ experience in IT support or a similar role.
• Proven experience in leading IT support functions and managing cross-functional teams.
• Expertise with Microsoft products, including MS Active Directory, Office 365, and InTune.
• Strong networking skills, including setup and configuration.
• Excellent communication and leadership skills, with a positive can-do attitude.
• Ability to work autonomously and under pressure, with a flexible approach to work.
• A track record of successfully managing and delivering IT projects on time and within budget.
• Proficiency in ITIL practices and a strong understanding of IT service management.
• Demonstrated ability to analyse complex technical issues and provide effective solutions.
• Commitment to continuous learning and professional development.

Benefits

• Private health insurance after 1 year of employment.
• Death in service benefit after 1 year of employment.
• 20 days holiday + 8 Bank holidays, with 1 extra day of holiday for every full year of service up to 25 days.
• A net contributions pension scheme (Employer 4% / Employee 5%).
• Recommend a friend policy (£250).
• Flexible WFH policy.
• Departmental incentives.

If you're ready to bring your expertise to the team, apply now!