Information Governance and Corporate Complaints Manager

South Yorkshire Mayoral Combined Authority; Sheffield; Hybrid; GBP 51,000 - 55,000; Full time

Job summary

A regional governance body is seeking an Information Governance and Corporate Complaints Manager. This pivotal role involves operational leadership of information governance and complaints functions, ensuring compliance and driving service excellence. You will manage escalated complaints and collaborate across teams. The position demands a degree-level education and significant experience in a politically complex environment. The role offers a salary between £51,357 and £54,495 and supports a hybrid working model.

Benefits

Local Government Pension Scheme

28 to 36 days annual leave

Annual Leave Purchase Scheme

Flexible Hours Scheme

Discounts and wellbeing solutions

Support with training and qualifications

Qualifications

• Extensive experience leading information governance in a politically complex environment.
• Strong understanding of statutory frameworks and complaints handling processes.
• Ability to manage multiple priorities and deliver outcomes under pressure.

Responsibilities

• Lead and develop a high-performing team delivering information governance and complaints services.
• Oversee compliance with GDPR, FOI, EIR, and related legislation.
• Collaborate across the organisation to ensure customer voice informs service design.

Skills

Leadership

Analytical skills

Communication skills

Project management

Education

Degree-level education or equivalent professional experience

Professional qualification in information governance

Job description

Information Governance and Corporate Complaints Manager

Application Deadline: 16 January 2026

Department: Governance & Legal

Employment Type: Permanent - Full Time

Location: Sheffield Head Office

Reporting To: Head of Governance

Compensation: £51,357 - £54,495 / year

Description

• Hours: 37 hours
• Contract: Permanent
• Salary: Grade 11 £51,357 - £54,495
• Location: Sheffield
  (This is a hybrid role with a minimum of 3 days per week in the office)

Are you passionate about transparency, accountability, and driving service excellence? Do you thrive in complex, high-profile environments where your expertise can make a real difference?

If so, we have an exciting opportunity for you to join our team as Information Governance and Corporate Complaints Manager.

Applications must be accompanied by a cover letter to detail how you meet the essential criteria for the role (please see role profile attached). Please note, all applications should be made directly via our careers portal.

Interviews are planned to take place on 30th January 2026.

Please note South Yorkshire Mayoral Combined Authority does not hold a sponsorship licence and cannot provide Skilled Worker sponsorship for any roles advertised.

About the role

This is a pivotal leadership role within our Legal and Governance team. You’ll provide operational leadership for our Information Governance and Corporate Complaints functions, ensuring compliance with statutory obligations and embedding a culture of trust and continuous improvement. Your work will safeguard information, manage organisational risk, and use insights from complaints to shape better services for citizens.

What You'll Do

• Lead and develop a high‑performing team delivering information governance and complaints services.
• Oversee compliance with GDPR, FOI, EIR, and related legislation, acting as Deputy Data Protection Officer.
• Manage complex and escalated complaints, ensuring fair and evidence‑based resolutions.
• Collaborate across the organisation to ensure the customer voice informs service design.
• Represent the organisation at statutory committees and liaise with regulators, including the ICO.
• Drive continuous improvement through robust performance monitoring and actionable insights.

About you

• Degree‑level education or equivalent professional experience.
• Professional qualification or advanced training in information governance (e.g., GDPR Practitioner, FOI Practitioner).
• Extensive experience leading information governance in a politically complex environment.
• Strong understanding of statutory frameworks and complaints handling processes.
• Exceptional analytical, communication, and leadership skills.
• Ability to manage multiple priorities and deliver pragmatic outcomes under pressure.

For further information, please see the criteria listed within the attached role profile.

Benefits

All colleagues have access to a Local Government Pension Scheme and the chance to be part of an organisation where you can really make a difference. Located in Sheffield City Centre, we are well‑placed for transport links and encourage employees to take advantage of the active travel facilities. Work/life balance is extremely important to us here at SYMCA with our recognised family/friendly policies, genuine work flexibility, recognition, and shared success.

In addition to the above, some benefits include:

Holiday Entitlement – From 28 to 36 days annual leave (depending on length of service) plus bank holidays. Pro‑rata for part time colleagues.

Annual Leave Purchase Scheme – The ability to purchase up to a further 15 days per year in addition to your normal annual leave

Hybrid working – Our offices are a space where we come together and collaborate. Most of our roles are offered on a hybrid basis with the exception of some support roles being onsite full time. Please note, unless specified within the job advert, we cannot accommodate remote working contracts.

Flexible Hours Scheme – Most roles within SYMCA work under the Flexi‑Scheme which allows office‑based employees’ flexibility and discretion over their working hours. Under the scheme employees can accrue a defined amount of credit or debit of working hours, and to take time‑off in the form of Flexi‑Leave or banked Annual Leave.

Rewarding You – Reducing everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more with Reward Gateway and Cycle‑to‑Work schemes.

Training on the job – Support with upskilling skills through on‑the‑job training and qualifications.

Professional Membership Fees – Where membership to Professional bodies is applicable to your role, SYMCA will reimburse your membership fees where applicable and following approval by Line Management.

Diversity at South Yorkshire Combined Mayoral Authority

Our workforce is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio‑economic background, religion and/or belief.

All employees are eligible to request Flexible Working arrangements from day one of employment as such all requests will be considered subject to operation requirements.

Where candidates share disabilities within the application process, if they demonstrate that they meet all essential criteria from the Role Profile within their application, they will automatically be invited to interview.

If you require any reasonable adjustments throughout the process, please contact [e-mail] or include within your application form detailing the adjustment and how it will assist in managing any barriers.