Information Advice & Guidance Team Leader

eTeach UK Limited; Barnsley; On-site; GBP 31,000 - 35,000; Full time

Job summary

An educational institution in Barnsley is seeking an experienced Information Advice & Guidance Team Leader to manage IAG services for a diverse audience. The ideal candidate will have strong leadership skills and at least three years of experience in a customer service environment. This permanent, full-time role offers a salary between £31,590 to £34,507 per annum, with many benefits like substantial leave and career development opportunities.

Benefits

Substantial annual leave entitlement

Career advancement opportunities

24/7 access to same day GP appointments

Discounted gym membership

Access to mental health support

Qualifications

• 3+ years of experience in a fast-paced customer service environment.
• Proven experience in line management and staff development.
• Skilled in creating policies, monitoring plans, and achieving targets.

Responsibilities

• Lead the IAG services within the Student Recruitment team.
• Manage and support a team of Advisers, guiding their development.
• Develop and monitor policies and procedures to achieve recruitment targets.

Skills

Leadership

Data analysis

Communication

Event organization

Education

NVQ Level 4 in IAG or business/management-related qualification

GCSE English and Maths, grade C or above

Job description

Information Advice & Guidance Team Leader
Department: Student Recruitment
Salary: £31,590 to £34,507 per annum
Contract Type: Permanent Full time 37 hours per week
Reference: REC2264 | Closing Date: Sunday, 28th September 2025

The Opportunity

You will lead the IAG services within our friendly and supportive Student Recruitment team, ensuring a welcoming and high-quality experience for a wide range of audiences, including 14–19-year-olds, primary and secondary schools, colleges, sixth forms, adults, parents, and both internal and external stakeholders. You will coordinate a dynamic programme of on- and off-site IAG activities, while overseeing the centralised customer enquiries function within the Information Unit.

You will also manage and support a team of Advisers, fostering their development and guiding them to deliver a responsive and professional service. You will develop and monitor policies and procedures, continuously reviewing processes to achieve recruitment targets. Building strong relationships with schools, colleges, and key partners will be central to your role, ensuring that our students and their families have clear guidance on courses and career pathways.

You will plan and implement engaging IAG activities, produce informative course and careers materials, and support our students and departments in understanding the opportunities available to them. You will use management information systems to capture and analyse data, providing insights that drive recruitment strategy and demonstrate the impact of your team’s work.

You will also work closely with our Marketing Department to ensure promotional materials and digital content connect with the intended audiences, and you will contribute to campaigns and communication plans. Managing external course information platforms, co-ordinating the College’s participation in local and regional events, and representing Barnsley College at a variety of engagements will allow you to raise the College’s profile and strengthen its reputation within the community.

This is a great opportunity to join a friendly and supportive team where your leadership and expertise will make a real impact. You will have the chance to manage and develop a team of Advisers, shaping the delivery of high-quality Information, Advice and Guidance services for a diverse range of students, parents, and partners.

About You

We are looking for an experienced and motivated leader who can inspire and support a team of Information Advisers to deliver an exceptional Information, Advice and Guidance (IAG) service to a wide range of audiences. You will bring at least three years’ experience working in a fast-paced customer service environment, confidently managing a variety of administrative processes and procedures to keep everything running smoothly.

You will have proven experience in line management, supporting staff development, and guiding your team to meet and exceed targets. You will also be skilled in devising policies and procedures, analysing data, producing reports, evaluating impact, and making recommendations to continually improve services.

You will have experience working with a wide range of client groups, delivering comprehensive IAG, and organising engaging events and activities that leave a positive impact. Building strong relationships with colleagues and external partners will come naturally to you, and your background in student recruitment, IAG, or the education sector will allow you to hit the ground running.

Above all, you are someone who enjoys leading a team, collaborating across departments and with external partners, and making a real difference to our students’ experiences and opportunities. You will bring energy, professionalism, and a proactive approach to this role within our friendly and supportive Student Recruitment team.

Required

• NVQ Level 4 in IAG or business/management-related qualification, or willingness to achieve within a set timeframe.
• GCSE English and Maths, grade C or above.
• 3+ years’ experience in a fast-paced customer service environment, managing administrative processes.
• Experience in line management and staff development.
• Experience creating policies, monitoring plans, and achieving targets.
• Experience analysing data, producing reports, and making recommendations.
• Experience delivering comprehensive IAG to diverse client groups.
• Experience organising successful events and activities.

Reasons to join us

• We offer substantial annual leave entitlement (Up to 47 days per year including bank and public holidays)
• Holiday purchase scheme to buy additional annual leave days
• Local Government Pension Scheme – with a generous 19.2% employer contribution!
• We invest in our people through funded CPD opportunities, regular staff development training and paid volunteering days
• Career advancement opportunities with tailored support for staff to progress
• Free Barnsley College courses to support your professional and personal development (subject to approval)
• 24/7 access to same day appointments with a GP
• Exclusive discounts and cashback for retail, dining and leisure as part of YouatWork
• Access to health cash plans as members of the Westfield Health Scheme or Health Shield
• Discounted college gym membership with onsite facilities
• Supporting employee mental health through access to free counselling services and the Foundations App
• Discounts schemes for greener travel including Northern Rail, Trainline and Cycle to Work
• Free Microsoft Office 365 for personal use on up to five machines
• Access to discounted hair and beauty therapies at our onsite salon
• On site subsidised Starbucks and food outlets offering a variety of dining options
• Free breakfast provided daily for all staff members
• Our shared purpose - We believe in transforming the lives of both our learners and staff

The Barnsley College Advantage

• Being supported to achieve your personal and professional goals
• A range of flexible working opportunities
• Autonomy, Empowerment and Accountability
• Short- and Long-Term development commitments
• Access to experiencing work in a range of areas
• Working in a Value and Behaviour led organisation
• Reward and Recognition
• Having your voice heard at every level
• Comprehensive Wellbeing Support

Closing date for applications is Sunday, 28th September 2025. We reserve the right to close this vacancy early depending on the level of interest.

Barnsley College is committed to creating a dynamic and diverse workforce and welcomes applications from all candidates regardless of their gender, disability, age, ethnicity, sexual orientation, or faith. Disabled applicants who meet the minimum essential criteria will be guaranteed an interview. The College is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment. The successful candidate will be required to undertake an Enhanced Disclosure from DBS.

Please be aware that it is a Criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.