Indoor Account Manager

DHL; Ryton-on-Dunsmore; Hybrid; GBP 28,000; Full time

Job summary

A leading logistics company is seeking an Indoor Account Manager located in Ryton-on-Dunsmore. In this hybrid role, you'll be responsible for managing a portfolio of customers, ensuring they are supported and satisfied. Key tasks include maintaining customer records using Salesforce, managing contracts, and upselling services. Ideal candidates will have account management experience and a proactive approach to customer relationships. Competitive salary of £28,000 with additional benefits.

Benefits

Discount vouchers for restaurants and retail

Pension scheme

Enhanced family leave

Childcare discounts

Employee assistance programme

Qualifications

• Experience in account management.
• Experience of upselling to existing customers.

Responsibilities

• Maintain all portfolio customers through regular check-in calls.
• Ensure customers adhere to agreed volume levels.
• Provide Management Information and reporting for account management portfolio.
• Negotiate client contracts and manage pricing amendments.
• Log and update all customer contact in Salesforce CRM.
• Support yield management projects to improve customer margin.
• Be conversant with all DHL eCommerce UK commercial tools.
• Maintain strong relationships with all departments.
• Generate leads through networking.

Skills

Account management experience

Upselling to existing customers

Tools

Salesforce CRM

Job description

Overview

Position: Indoor Account Manager | Contract Type: Permanent | / Full-time
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Location: Ryton on Dunsmore, Coventry (Hybrid working) | Hours: Monday-Friday 09.00-17.00

Salary: £28,000

Why choose DHL eCommerce UK?

Want to work for one of the UK’s best workplaces? We are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace 2025 and achieved Top Employer accreditation for the 5th year running. As well as competitive pay rates, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more as well as pension, enhanced family leave, childcare discounts, employee assistance programme and much more!

About the role

You would be responsible for the maintenance and the growth of a portfolio of customers. Have to be fully compliant with all internal systems and maintain all customer’s records within our CRM system.

Responsibilities

• Maintain all portfolio customers, ensuring they continue to trade with DHL eCommerce UK through regular check-in calls
• Ensure customer adhere to agreed volume levels and take a proactive approach to monitor
• To accurately provide Management Information and reporting of own account management portfolio to reflect actual and forecast weekly and monthly performance against agreed KPI’s
• Negotiate client contracts and manage the amendment of pricing through defined processes for authorisation
• Ensure all customer contact is logged and updated within our Salesforce CRM system
• Responsible for supporting with all yield management projects to deliver improved customer margin e.g.: GPI and margin improvements
• To be fully conversant with all DHL eCommerce UK commercial tools
• Maintain strong relationships with all departments with DHL eCommerce UK
• Generate Leads through strong networking and influencing

The ideal candidate will have

• Experience in account management
• Experience of upselling to existing customers

What about career development?

We take every employee’s career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone’s voice is heard, so you can shape your future career path at DHL eCommerce UK.

What will you need to do next?

If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up-to-date CV

Our approach to Diversity and Inclusion

As a global company, we see the diversity of our employees as a genuine strength. A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day.

We’re committed to attracting the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK.