Income Services Officer

Leeds Federated Housing Association Ltd; Morley; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

A leading housing association in the United Kingdom is seeking an Income Services Officer to manage rent and service charge accounts, preventing arrears and supporting customers effectively. The ideal candidate will have experience in rental income collection, strong administrative skills, and a commitment to customer relationships. This full-time role offers flexible working hours and health benefits. Join us in our mission to ensure good-value, affordable housing for the community.

Benefits

Flexible working hours

Healthshield health benefits scheme

Enhanced maternity, paternity and adoption pay

30 days holiday plus bank holidays

Occupational pension scheme

Qualifications

• Experience working in rental income collection or housing rent accounts.
• Experience managing debtors and affordable repayment plans.
• Attention to detail and strong administrative skills.

Responsibilities

• Manage rent and service charge accounts, preventing arrears.
• Agree and monitor repayment plans with customers.
• Advise on rent policies and welfare benefits.
• Prepare documentation for legal actions as required.
• Handle customer enquiries clearly across all channels.
• Maintain sustainable tenancies with colleagues.

Skills

Rental income collection

Credit control

Strong administrative skills

Relationship building

Clear communication

Driving licence

Job description

Job Title: Income Services Officer

Location: Leeds

Salary: £34,778 per annum

Job Type: Full-time, Permanent

Closing Date: Tuesday 6th January 2026

Interviews Date: Wednesday 21st January 2026

Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire.

Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing.

About the role

We're looking for an Income Services Officer who is passionate about supporting customers, sustaining tenancies and delivering effective income management.

In this role, you'll manage rent and service charge accounts for a set area, working with customers to prevent arrears and agree proactive solutions. You'll provide a high-quality, supportive service that keeps customers informed and builds trust, while working closely with Neighbourhood Officers and Area Team colleagues to support sustainable tenancies and help maximise the performance of our homes.

What you'll do

• Managing rent and service charge accounts, taking early action to prevent arrears from escalating
• Agreeing and monitoring affordable repayment plans with customers
• Advising customers on rent policies, welfare benefits and financial support options
• Preparing accurate and timely documentation for legal action, ensuring everything meets legislation and guidelines
• Dealing with customer enquiries across all channels in a clear, helpful way
• Working with colleagues to maintain sustainable tenancies and thriving neighbourhoods
• Keeping accurate records and using data to identify risks early
• Supporting service improvements and contributing ideas to make processes more effective
• Demonstrates a consistent level of commercial awareness and a commitment to the principles of Value for Money

What we're looking for

• Experience working in rental income collection, credit control, or dealing with housing rent accounts
• Experience managing debtors and agreeing affordable repayment plans
• Strong administrative skills with attention to detail and accuracy
• Builds and maintains positive relationships with customers and colleagues
• Able to communicate and inform colleagues and customers in a clear, and approachable way
• A full driving licence and access to a car

Why Join Us

• Flexible working hours and options for home working
• Healthshield health benefits scheme
• Enhanced maternity, paternity and adoption pay
• 30 days holiday (plus bank holidays)
• Occupational pension scheme

We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.

Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community.

Candidates with the experience or relevant job titles of; Income Services Administrator, Housing Services Administrator, Income Services Assistant, Housing Rent Officer, Housing Rent Administrator, Rent Collector, Credit Controller may also be considered for this role.