Income Officer

MHS Homes; Chatham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A housing organization in Chatham is looking for an Income Officer for a 6-month fixed-term contract. The ideal candidate will have exceptional customer service skills and experience in income management, debt advice, and tenancy sustainment. This role focuses on fostering positive relationships with customers and ensuring efficient income management. Benefits include a performance-based bonus, comprehensive employee benefits, and a supportive work environment.

Benefits

Performance-based annual bonus

28 days holiday + bank holidays

Training & Development opportunities

Flexible employee benefits

Free parking

Qualifications

• Experience working in the housing sector or with people in housing need.
• Good knowledge of relevant legislation.
• Proven track record of managing a portfolio of cases.

Responsibilities

• Deliver exceptional housing management services.
• Engage with customers to manage rent arrears and charges.
• Promote a culture of customer care and tenancy sustainment.

Skills

Customer service skills

Income Management

Debt & welfare benefits advice

Tenancy management

Tenancy sustainment

Housing need

Education

Relevant housing qualification

Job description

Job Advert

We’re looking for an Income Officer to join our friendly and high-performing Housing Team, on a 6 month fixed term contract.

As Income Officer, you’ll play a core role in delivering exceptional housing management services fostering positive relationships with our customers. This role focuses on landlord tenant obligations relating to rent and charges. There is also a strong focus on customer support, increasing financial resilience and signposting to specialist services to contribute to the overall well-being of our customers while ensuring that income management is efficient, responsive, and tailored to meet evolving need. This role encompasses proactive management of social housing tenancies and rent accounts. You will actively engage with customers, support delivery of the annual rent increase, manage collection of rent arrears and other charges. Promoting a culture of customer care, you’ll deliver customer centric, high quality solutions that focus on tenancy sustainment, seeking to avoid legal action, but carrying it out where needed.

It goes without saying that you’ll have fantastic customer service skills. You’ll also be able to work effectively with colleagues across the organisation. You’ll have experience of working within the housing sector, or with people in housing need, in some or all of the following disciplines:

• Income Management
• Debt & welfare benefits advice
• Tenancy management
• Tenancy sustainment
• Housing need

You’ll have a good knowledge of relevant legislation, and a proven track record of effectively managing a portfolio of cases. You’ll also need to hold a driving licence, and be able to use your own car for work purposes. A relevant housing qualification would be useful, but is not essential. Basic-level Disclosure & Barring Service (DBS) clearance is required for this role.

We offer:

• A performance based annual bonus + pension contributions matched up to 6%
• 28 days holiday + bank holidays and the option to buy/sell holiday
• Training & Development and opportunities for continuing professional development including regular tool box talks
• A great team of colleagues to work with
• Regular social and charitable events and a range of wellbeing activities
• Enhanced family leave policies
• A really competitive package of flexible employee benefits including a cycle to work scheme
• Free parking and disabled parking
• Access to two holiday homes in Norfolk and Dorset

Join mhs and contribute to making a meaningful impact on the lives of young people in our community.

At mhs homes we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We’re a Disability Confident employer. This means if you tell us you have a disability and meet the minimum requirements for the job, we’ll offer you an interview. We can be flexible when assessing people so everyone has the best opportunity to demonstrate they can do the job.

Instructions for potential applicants

Please note we’re using an anonymised recruitment process for this role. This means the shortlisting panel will only see personal details or CVs if you’re shortlisted for interview. Therefore, shortlisting will be done based on your application and supporting statement. Please complete all sections fully and refer to the role profile when telling us about your skills and experience.