Income Officer

Castlefield Recruitment.; Greater Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A reputable recruitment agency is seeking an experienced Income Officer to manage rent arrears and debts within a housing association. The ideal candidate will have experience in social housing, excellent communication skills, and the ability to resolve rent arrears effectively. A valid UK driver's license is also required for this position.

Qualifications

• Experience as an Income Officer within Social Housing.
• Proven ability to handle and resolve rent arrears cases effectively.
• Valid UK driver's license.

Responsibilities

• Assist in proactive management of rent arrears and debts.
• Conduct interviews and correspondence with customers.
• Provide accurate information on welfare reforms.

Skills

Communication skills

IT competency

Job description

Role :

• Assist in proactive management of rent arrears and debts within specified area.
• Understanding customers' personal and financial circumstances and how they've arrived at their current situation.
• Conduct interviews and correspondence with customers, agreeing on repayments.
• Provide accurate information and advice on welfare reforms to affected customers.
• Ensure adherence to financial procedures and regulations.
• Liaise with external debt collection agencies and other relevant agencies.

Income Officer – Housing Association – What You Need :

• Experience as an Income Officer within Social Housing
• Experience in handling and resolving rent arrears cases effectively.
• Ability to communicate verbally on the phone and inwriting to a good standard and IT competency.
• Valid UK drivers licence