Income Officer

Niyaa People Ltd; Evesham; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A housing association is seeking a proactive Income Officer to support tenancy sustainment and reduce arrears in Worcester. You will manage debt recovery, liaising with Housing Benefit teams, and provide financial advice to customers. Candidates should have experience working with debtors, strong communication skills, and knowledge of welfare benefits. Full UK driving licence is required. This role is full-time with hybrid working and a temporary contract until January 2026.

Qualifications

• Recent experience of working with debtors, ideally within a housing or related environment.
• Good knowledge of welfare benefits, financial inclusion practices, and the legal framework for income recovery.
• Full UK driving licence and access to a vehicle insured for business use.

Responsibilities

• Proactively monitor and manage the debt recovery process across all tenure types.
• Liaise effectively with Housing Benefit teams and the Department for Work and Pensions.
• Provide financial inclusion support and advice to customers.

Skills

Debt recovery management

Communication skills

Negotiation skills

Financial inclusion knowledge

Welfare benefits knowledge

Job description

We are seeking a proactive and customer-focused Income Officer based around Worcester to join a Housing Association and be the key role to support tenancy sustainment, reduce arrears, and maximise income, working in close partnership with internal teams, external agencies and local authorities.

Key Responsibilities

• Proactively monitor and manage the debt recovery process across all tenure types, ensuring arrears are minimised through early intervention.
• Liaise effectively with Housing Benefit teams and the Department for Work and Pensions to ensure correct entitlements are received and over payments minimised.
• Take appropriate and timely legal action where necessary, including serving notices, attending court, and coordinating with internal teams on evictions.
• Provide financial inclusion support and advice to customers, signposting to external agencies and making referrals to internal Money Advisors to maximise income.

What we’d love to see from you

• Recent experience of working with debtors, ideally within a housing or related environment.
• Strong communication and negotiation skills, with the ability to work sensitively with a diverse and often vulnerable customer base.
• Good knowledge of welfare benefits, financial inclusion practices, and the legal framework for income recovery.
• Full UK driving licence and access to a vehicle insured for business use.

Details

• Job title: Income Officer
• Location: Worcester
• Working Hours: Full time - Hybrid Working
• Contract: Temp until January 2026

If this Income Officer role is for you then please apply or contact (url removed)