Incident Response: Customer Service Advisor (Hybrid UK)

Sedgwick; Dartford; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading insurance services provider in the UK is seeking Customer Service Advisors to join their incident response team. In this vital role, you will handle calls for home emergencies and property damage claims, providing top-notch customer service. The position offers a competitive salary, flexible working options, and comprehensive training. Ideal for individuals transitioning from various backgrounds, this role empowers you to shape the future of insurance while making a difference in people's lives.

Benefits

Competitive salary

Self Invested Personal Pension Scheme (SIPP)

Holiday allowance of 25 days plus bank holidays

Private healthcare plan

Qualifications

• Experience in a customer service office environment is essential.
• Excellent communication skills for interaction with policyholders and contractors.

Responsibilities

• Handle calls about home emergencies and property damage claims.
• Be the first point of contact for customers at the start of their claim journey.

Skills

Experience in a customer service office environment

Excellent communication skills

Job description

A leading insurance services provider in the UK is seeking Customer Service Advisors to join their incident response team. In this vital role, you will handle calls for home emergencies and property damage claims, providing top-notch customer service. The position offers a competitive salary, flexible working options, and comprehensive training. Ideal for individuals transitioning from various backgrounds, this role empowers you to shape the future of insurance while making a difference in people's lives.