Incident Manager

Experis - ManpowerGroup; City Of London; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment agency seeks an Incident Manager for remote work. The role involves monitoring incident progress, liaising with problem management, and providing comprehensive incident reports. Candidates should have experience in incident management and a strong understanding of service management frameworks. A competitive daily rate of £515 is offered.

Qualifications

• Experience managing incidents and service requests effectively.
• Ability to monitor resolver queues and escalate as needed.
• Skills in facilitating Incident Management meetings.

Responsibilities

• Monitor and manage progress of incidents and service requests.
• Liaise with Problem Management team to expedite incident resolution.
• Provide incident reporting and identify service improvement opportunities.

Skills

Incident Management

Problem Management

Service Management Framework

Statistics and Quality Management

Job description

Role Title: Incident Manager
Start Date: 27th October
End Date: 31st December
Location: Remote
Rate: £515p/d max via Umbrella

Role Summary:

• Monitoring and managing the progress of incidents and service requests of internal teams and external teams as required
• Liaison with Problem Management team as required to expedite resolution of incidents
• Monitor resolver queues and escalate when incidents are not being resolved within service levels
• Provide incident reporting as needed
• Identify service improvement opportunities
• Managing virtual teams to deliver Incident Management process and working cross functionally
• Experience in various Problem Management reactive and proactive techniques supported by understanding of statistics and quality management concepts
• Hosting and facilitating of Incident Management meetings
• Develop further understanding of cross systems interrelations in context of the global business process
• Build upon an existing understanding of Service Management Framework