Incident Coordinator

Allianz; Guildford; Hybrid; GBP 38,000; Full time

Job summary

A leading insurance provider in the UK is seeking an Incident Coordinator to effectively manage incidents to minimize impacts on customers and employees. This role involves building relationships with stakeholders, triaging incidents, and coordinating response teams. With strong analytical and communication skills, you will contribute to a culture of inclusion and flexible working arrangements. Competitive salary of around £38,000 per year and a range of benefits are offered, ensuring a great work-life balance.

Benefits

Flexible buy/sell holiday options

Hybrid working

Annual performance related bonus

Contributory pension scheme

Development days

Discounts on insurance products

Retail discounts

Volunteering days

Qualifications

• Knowledge of IT, IS, Fraud functions relevant to business.
• Ability to coordinate incident management meetings.
• Experience in multi-tasking in high pressure roles.

Responsibilities

• Build and maintain relationships with key stakeholders.
• Proactively identify notifications of incidents.
• Gather and assess information to triage incidents.
• Coordinate incident response teams and meetings.
• Maintain accurate incident records and compile reports.

Skills

Analytical and problem-solving skills

Effective communication

Presentation abilities

Strategic thinking

Stakeholder management

Workshop facilitation

Multi-tasking in high pressure

Tools

Salesforce

ServiceNow

Job description

Role Description

The role of Incident Coordinator, reporting to the Head of Incident Management, is a key role within the Protection and Resilience area of Allianz in the UK. It is responsible for ensuring that incidents are responded to effectively and efficiently utilising the appropriate subject matter experts across the business to minimise the impact to customers and employees.

Salary Information

Pay: Circa £38,000 per year.
Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.

Key Accountabilities

• Build and maintain relationships with key stakeholders across Allianz UK and other Allianz entities.
• Proactively identify notification of incidents through monitoring of multiple channels.
• Gather information to support the triaging of incidents, i.e. assess and prioritise incidents.
• Escalate as appropriate to tactical and strategic response teams.
• Activate response teams, including use of emergency notification systems.
• Coordinate and facilitate response team meetings, physically and/or virtually.
• Record and communicate decision‑making from response team meetings.
• Maintain incident records accurately and compile reports for business.
• Support the conducting of repeat incident, trend and root cause analysis.

Technical Skills

• Knowledge of IT, IS, Fraud and other functions, as they relate to business areas.
• Facilitate the process for incident management meetings with senior stakeholders.
• Maintain a commonly recognised information picture for meeting participants.
• Compile accurate records of decision-making post-meeting and track actions.
• Enter data to, and extract management information from, Salesforce and ServiceNow.
• Interpret technical information and communicate clearly to senior stakeholders.

Experience and Skills

• Excellent analytical and problem-solving skills.
• Effective communication and presentation abilities.
• Ability to think strategically and translate ideas into actionable plans.
• Ability to work collaboratively across various departments and levels of the organization.
• Strong stakeholder relationship management capability.
• Experience of planning and facilitating workshops small and medium‑complexity.
• Experience of multi‑tasking in a high pressured environment.

What We Will Offer You

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from – so you can pick a package that's perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That's on top of enjoying all the benefits you'd expect from the world's number one insurance brand, including:

• Flexible buy/sell holiday options.
• Hybrid working.
• Annual performance related bonus.
• Contributory pension scheme.
• Development days.
• A discount up to 50% on a range of insurance products including car, home and pet.
• Retail discounts.
• Volunteering days.

Our Ways of Working

Do you need flexibility with the hours you work? Let us know as part of your application and if it's right for our customers, our business and for you, then we'll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive – Your work life balance is important to us.

Integrity, Fairness, Inclusion & Trust

At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation, is demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community's Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.

We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success.

We encourage our employees to advocate for their needs, whether it's assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.

Accessible Application for All

As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role.

Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.

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For any inquiries or to submit your application, please contact: Scott Burns

Closing date 9th January 2026

We reserve the right to close the advert early if we reach enough applications.

Join us - Let's Care for Tomorrow.

86446 | Operations | Professional | Non-Executive | Allianz UK | Full-Time | Permanent