Incident Coordinator

Allianz; Datchet; Hybrid; GBP 38,000; Full time

Job summary

A leading insurance provider in the UK is seeking an Incident Coordinator to manage end-to-end incident management processes. You will coordinate response teams, build relationships with stakeholders, and perform root cause analysis. The role requires relevant experience in corporate risk or resilience and offers hybrid working, a competitive salary around £38,000 per year, and various employee benefits that promote work-life balance.

Benefits

Flexible buy/sell holiday options

Annual performance related bonus

Contributory pension scheme

Retail discounts

Volunteering days

Qualifications

• Recent experience in a corporate risk or resilience role.
• Experience under pressure in an operations support role.

Responsibilities

• Support end-to-end Incident Management process.
• Build and maintain relationships with stakeholders.
• Record and communicate decision-making from meetings.
• Conduct trend and root cause analysis.

Skills

Knowledge of AZUK business areas

Knowledge of IT, IS, Fraud

Facilitation skills for incident management meetings

Ability to interpret technical information

Education

Educated to A Level standard

Working towards ACII or other relevant qualifications

Tools

Salesforce

ServiceNow

Job description

Role Description

As Incident Coordinator you will support the end-to-end Incident Management process for Allianz UK. This includes incident notification, assessment, prioritisation, escalation, response team activation, meeting coordination, recording, reporting, trend and root cause analysis.

Salary Information

Pay: Circa £38,000 per year. Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.

Key Accountabilities

• Build and maintain relationships with key stakeholders across AZUK and other AZ entities.
• Receive notification of incidents through monitoring of multiple channels.
• Gather information to support assessment of incidents; assess and prioritise incidents.
• Escalate as appropriate to tactical and strategic response teams.
• Activate response teams, including use of emergency notification systems.
• Coordinate and facilitate response team meetings, physically and/or virtually.
• Record and communicate decision-making from response team meetings.
• Maintain incident records accurately and compile reports for business.
• Extract data from systems and conduct trend and root cause analysis.

Technical Skills

• Knowledge of AZUK business areas, including important business services.
• Knowledge of IT, IS, Fraud and other functions, as they relate to business areas.
• Facilitate the process for incident management meetings with senior stakeholders.
• Maintain a commonly recognised information picture for meeting participants.
• Compile accurate records of decision-making post-meeting and track actions.
• Enter data to, and extract management information from, Salesforce and ServiceNow.
• Interpret technical information and communicate clearly to senior stakeholders.

Experience

• Recent experience in an corporate risk or resilience role.
• Experience under pressure in an operations support role.
• Educated to A Level standard and/or relevant experience in previous business roles.
• Working towards ACII or other relevant qualifications desirable.

What We Will Offer You

• Flexible buy/sell holiday options.
• Hybrid working.
• Annual performance related bonus.
• Contributory pension scheme.
• Development days.
• A discount up to 50% on a range of insurance products including car, home and pet.
• Retail discounts.
• Volunteering days.

Our Ways of Working

Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.

Integrity, Fairness, Inclusion & Trust

At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation is demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer. We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success. We encourage our employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.

Accessible Application for All

As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role. Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.

[e-mail]

For any inquiries or to submit your application, please contact: [e-mail]

Closing date 28th November

We reserve the right to close the advert early if we reach enough applications.

Join us - Let’s Care for Tomorrow.

86446 | Operations | Professional | Non-Executive | Allianz UK | Full-Time | Permanent