Inbound call handler, Scheduler

Reccom Ltd/; Reigate and Banstead; On-site; GBP 27,000 - 28,000; Full time

Job summary

A service provider in the UK is looking for a Call Handler/Scheduler based in Reigate. The role involves taking inbound calls, scheduling appointments for engineers, and general administration. The salary ranges from £27k to £28k per annum with additional benefits. Full-time position, Monday to Friday. Experience in a similar role is desirable.

Benefits

20 days holiday

8 bank holidays

Optional overtime

Qualifications

• Experience within a similar role is desirable.

Responsibilities

• Taking inbound calls from around 60 customers per day.
• Scheduling engineers appointments to carry out repairs and maintenance in domestic properties.
• Liaising with the customers on job progress.
• Handling any complaints and escalating when required.
• Other general administration.

Job description

Overview

Call Handler, Scheduler
Based: Reigate
27-28k excellent benefits and optional OT
8AM to 5PM, Mon to Fri

Responsibilities

• Taking inbound calls from around 60 customers per day.
• Scheduling engineers appointments to carry out repairs and maintenance in domestic properties.
• Liaising with the customers on job progress.
• Handling any complaints and escalating when required.
• Other general administration.

Role details

The Call handler or Scheduler role is a perm or temp to perm position, full-time Monday to Friday. For this role, the client are offering a salary of 27k to 28k per annum plus 20 days holiday plus 8 bank holidays. Experience within a similar role is desirable. There is also an occasional Saturday shift.

The clients office are based near Redhill, Surrey with quick access to the local train station, high street.

Please apply online with an updated CV.