In-Store CRM & Clienteling Lead — Luxury Retail Growth

Miu Miu; Greater London; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading luxury brand in Greater London is seeking an In-Store CRM Manager responsible for managing the client portfolio and driving CRM initiatives. The ideal candidate will have luxury retail experience and be skilled in data analysis using tools like Excel. This role requires collaboration across departments and training of sales staff in clienteling initiatives, ultimately tying CRM efforts to sales goals. Join a creative and inclusive environment that values diversity and personal growth.

Qualifications

• Strong analytical skills for CRM data analysis.
• Experience in managing client relationships and segmentation.
• Must be comfortable with digital tools and CRM strategies.

Responsibilities

• Manage the client portfolio focusing on segmentation and growth.
• Design and execute targeted client outreach strategies.
• Drive CRM campaigns and evaluate their effectiveness.

Skills

Luxury retail experience

Client centric attitude

Problem solving

Flexibility

Empathy

Energy

Tools

Excel

C-Sphere (CRM platform)

Job description

A leading luxury brand in Greater London is seeking an In-Store CRM Manager responsible for managing the client portfolio and driving CRM initiatives. The ideal candidate will have luxury retail experience and be skilled in data analysis using tools like Excel. This role requires collaboration across departments and training of sales staff in clienteling initiatives, ultimately tying CRM efforts to sales goals. Join a creative and inclusive environment that values diversity and personal growth.