In-Flight Service Coordinator

HR GO Recruitment; East Hertfordshire; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading recruitment agency is seeking a dedicated Service Coordinator to manage in-flight services and logistics. This full-time position based in Bishops Stortford requires strong customer service skills, leadership, and the ability to multitask in a fast-paced environment. Experience in the aviation industry is a plus. Join us to enhance in-flight experiences for passengers and support our cabin crew!

Qualifications

• Previous experience in a similar role or cabin crew is highly desirable.
• Proven experience in customer service, preferably within the aviation industry.
• Exceptional communication and interpersonal abilities.

Responsibilities

• Coordination of all in-flight services for exceptional passenger experience.
• Liaison between cabin crew and ground operations.
• Oversee the management of in-flight amenities and supplies.

Skills

Customer service experience

Leadership skills

Organizational skills

Attention to detail

Job description

Overview

HRGO are seeking a highly organised and customer-focused Service Coordinator to join an In-flight service team. In this role, you will play a key part in delivering a seamless in-flight experience by managing catering logistics, supporting cabin crew with service briefs and galley plans, and ensuring exceptional quality for our private charter clients. The position is full time, offices based in Bishops Stortford. This is a unique opportunity for individuals passionate about delivering impeccable customer service while being part of an exciting and fast-paced work environment. Temp to perm opportunity.

Responsibilities

• Coordination and supervision of all in-flight services to ensure a seamless and exceptional passenger experience.
• Act as a liaison between the cabin crew and ground operations to maintain efficient service delivery.
• Oversee the preparation and management of in-flight amenities and supplies.
• Monitor and ensure adherence to safety protocols and company standards.
• Provide support and guidance to crew members to enhance the quality of customer service.
• Address and resolve any passenger concerns or service issues promptly and professionally.
• Stay informed about industry trends and innovations to improve service delivery.

Qualifications

• Previous experience in a similar role is highly desirable or cabin crew.
• Proven experience in customer service, preferably within the aviation industry.
• Strong leadership and organisational skills with the ability to multitask effectively.
• Exceptional communication and interpersonal abilities.
• Keen attention to detail and a proactive approach to problem-solving.
• Ability to remain calm under pressure and handle unforeseen situations with ease.