In-Branch Customer Experience Specialist

HSBC; Bristol; On-site; GBP 24,000 - 28,000; Full time

Job summary

A global financial services provider is seeking a passionate Customer Service Representative in Bristol. In this full-time role, you will offer exceptional face-to-face customer service in a busy branch, helping customers with their transactions and queries regarding HSBC's digital platforms. The ideal candidate will possess excellent communication skills, resilience, and a commitment to a stellar customer experience. Full training will be provided to set you up for success, along with competitive benefits including a starting salary of £24,000 and a performance bonus.

Benefits

Over six weeks’ holiday

Perks at Work Benefit

Market-leading employer pension contribution

BUPA Healthcare

Life Assurance equivalent to four times annual salary

Flexible benefits platform access

Sharesave schemes

Qualifications

• Demonstrate excellent communication skills enabling effective conversations.
• Take ownership of customer enquiries through to resolution.
• Be resilient in a continuously changing environment.

Responsibilities

• Provide exceptional face-to-face customer service.
• Process a wide range of transactions with accuracy.
• Educate customers around self-service devices and digital banking.
• Collaborate with the Branch team to improve workflows.

Skills

Excellent communication skills

Customer service experience

Attention to detail

Resilience to change

Job description

A global financial services provider is seeking a passionate Customer Service Representative in Bristol. In this full-time role, you will offer exceptional face-to-face customer service in a busy branch, helping customers with their transactions and queries regarding HSBC's digital platforms. The ideal candidate will possess excellent communication skills, resilience, and a commitment to a stellar customer experience. Full training will be provided to set you up for success, along with competitive benefits including a starting salary of £24,000 and a performance bonus.