Import Merchandiser

Twisted Sister; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A contemporary fashion brand is seeking an experienced Important Merchandiser to manage production processes from order intake to delivery. The role involves communicating with design and logistics partners, ensuring timely delivery and quality assurance for customer orders. Candidates should have a relevant fashion degree with at least 4 years' experience and a strong organizational background. Benefits include a contributory pension scheme, annual eye test, and company yoga classes.

Benefits

Contributory pension scheme

Annual free eye test

Annual travel card loan

Company yoga class every Monday

Company social events

Cycle to Work Scheme

Qualifications

• At least 4 years' experience in a similar merchandising role.
• Supplier experience is preferred.
• A passion for premium products and a keen eye for detail.

Responsibilities

• Champion the production process from order intake to delivery.
• Manage customer accounts across Womenswear and Menswear.
• Liaise with Garment Technologists for fit sample processing.
• Communicate with factories daily to ensure orders run smoothly.

Skills

Excellent communication

Organizational skills

Time management

Proficiency in Excel

Collaborative spirit

Education

Relevant fashion degree (minimum 2:1)

Tools

PLM systems

Job description

Twisted Sister is looking for an experienced Important Merchandiser to join our growing team.

Mission

• Champion the Critical Path: Drive the entire production process from order intake to final delivery, ensuring deadlines are met and collections launch with impact.
• Build Strong Relationships: Cultivate and maintain strong relationships with designers, buyers, factories, and logistics partners.
• Solve Production Puzzles: Proactively identify and resolve production challenges, demonstrating your problem‑solving skills and resourcefulness.
• Embrace the Details: Meticulously manage order details, ensuring accuracy and minimising errors.
• Stay Ahead of the Curve: Keep abreast of industry trends and best practices to continuously improve our production processes.

Responsibilities

Order Management

• Reporting to the Head of Production, work within the Production team managing Customer accounts across Womenswear and Menswear (multi‑product garments), learning and experiencing the multiple facets of the Merchandising operation.
• Inputting and managing all new orders for your customer accounts onto the Twisted Sister Critical Path once an order has been confirmed.
• Liaise with our Garment Technologists to ensure fit samples are processed and prepared in the correct order of priority ready to be sent out to customer fit sessions.
• Liaise with our Garment Technologists ahead of their customer fit meetings to ensure they are sealing garments on time and achieving approvals in line with the Critical Path.

Order Processing

• Oversee and pre‑empt any production issues on your accounts and ensure these are flagged up to the Head of Production so the correct decisions can be taken.
• Manage the Critical Path on your Customer accounts and ensure all dates are maintained and orders run on time.
• Taking responsibility for managing aspects of the running orders.
• Check and process all incoming lab‑dips / labels / bulk fabrics before they are sent out.
• Ensure any queries on fabrics / lab‑dips etc are dealt with quickly and efficiently.
• Liaise with customers daily to ensure all approvals are made in line with the agreed Critical Path trigger dates.

Communication & Order Completion

• Communicate with our Factories daily to ensure all orders run smoothly and on time, request any extensions / grant extensions to the factories if required.
• Ensure the Factories make the bookings with the Customers’ forwarders on time. Any delays to be reported to the Head of Production.
• Chasing and checking the shipping documents for your assigned orders. Any discrepancies to be rectified before passing to Accounts for payment.
• Attend the weekly Critical Path meeting with the Production team and Head of Production to discuss current orders and identify any issues / late delivery problems that need addressing.

Profile

• At least 4 years' experience in a similar merchandising role.
• Supplier experience.
• A relevant fashion degree, with a minimum 2:1 grade.
• A passion for premium products and a keen eye for detail.
• Excellent communication and interpersonal skills.
• Strong organisational and time‑management abilities.
• Proficiency in Excel and experience with PLM systems.
• A proactive and results‑oriented approach.
• A collaborative spirit and a positive attitude.
• The position is based in the studio, 5 days per week, and is not a hybrid position; therefore, suitable applicants will need to be able to successfully commute to the studio.

Company Benefits

• Contributory pension scheme (People’s Pension Scheme)
• Annual free eye test
• Annual travel card loan
• Company private yoga class every Monday morning
• Company social events
• Cycle to Work Scheme