Implementation Manager - NuOrder

Lightspeed Commerce; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading software company is seeking an Implementation Manager to join their Launch Services team. The role is remote, prioritizing candidates from London, and focuses on scoping and delivering implementation engagements for the NuORDER product. Candidates should have 3-5 years of experience in consulting roles, strong project management skills, and an understanding of B2B ecommerce principles. This position offers an opportunity to lead customer engagements using agile techniques within a dynamic team environment.

Qualifications

• 3–5 years of experience delivering consulting projects in customer-facing roles, preferably in professional services.
• Comfortable discussing technical integrations within database and ERP landscapes.
• Experience leading teams using agile techniques.

Responsibilities

• Understand B2B ecommerce and articulate how NuORDER facilitates best practices.
• Collaborate with clients to develop and propose solutions.
• Plan, organize, and manage all phases of project lifecycles.

Skills

Project management best practices

Consulting in customer-facing roles

Analytical thinking

Experience with B2B ecommerce

Strong communication skills

Experience with Excel

Understanding of FlatFile and API integrations

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

Professional Services Automation tools

Job description

Are you actively looking for a new opportunity or just checking the market? Well… you might just be in the right place!

Lightspeed is seeking an Implementation Manager to join our Launch Services team and support our NuORDER product. Reporting to the Implementation Services Manager, you will play a critical role in scoping and delivering implementation engagements while acting as the primary point of contact for customers throughout their onboarding journey.

This is your chance to join a fast-paced, cross-functional team where your superior communication skills, solution expertise, customer-centric mindset, and organizational abilities will drive success.

Location: Remote (London preferred)

What you’ll be doing:

• Understand B2B ecommerce, wholesale retailing, and merchandising principles, and articulate how NuORDER facilitates best practices.
• Collaborate with clients, sales, and account management to understand and document customer goals, developing and proposing solutions that exceed expectations.
• Plan, organize, and manage all phases of project lifecycles to ensure successful delivery, including scoping requirements, developing project plans, managing team tasks, and success criteria.
• Apply project management best practices across projects of varying complexity.
• Challenge, recommend, and redirect teams while managing client expectations throughout engagements.
• Oversee and manage multiple customer engagements simultaneously.

What you need to bring:

The position is remote and will prioritize candidates in London.

• 3–5 years of experience delivering consulting projects in customer-facing roles, preferably within professional services or consulting teams in a software company.
• Bachelor’s degree or equivalent experience.
• Experience supporting complex, data-driven business applications in a B2B environment, with the ability to apply strategic thinking to customer requirements.
• Comfortable discussing technical integrations within database and ERP landscapes.
• Experience in reading, relaying, and troubleshooting both FlatFile and API (JSON) integrations.
• Solid understanding of consulting processes, solution development, and project management.
• Experience leading teams and engagements using agile techniques and frameworks, with the ability to pivot when requirements change.
• Able to multitask and manage many projects simultaneously across different time zones.
• Strong analytical thinking, with expertise in Excel, Salesforce, and Professional Services Automation (PSA) tools.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.