Implementation Manager (Life Sciences SaaS- Europe or UK)

Kivo, Inc; London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading biopharma solutions provider in London is seeking a Project Manager to own end-to-end implementations of their platform for clients. The role involves managing project timelines, stakeholder communications, and ensuring compliance with validation requirements. Ideal candidates have 5-8 years of experience in enterprise software implementations within life-sciences. Strong leadership and facilitation skills are essential, along with familiarity in data migration and regulatory environments.

Qualifications

• 5-8+ years delivering enterprise software implementations for life-sciences.
• Strong project leadership and experience in stakeholder management.
• Demonstrated ownership of validation in regulated environments.

Responsibilities

• Plan & deliver multiple implementations concurrently.
• Facilitate discovery & design workshops.
• Drive change management and go-live readiness.

Skills

Project management

Stakeholder management

Data migration

Validation in regulated environments

Tools

PSA

Jira

Confluence

Job description

Role summary

Own end-to-end implementations of the Kivo platform for biopharma and med-device customers. You'll run projects from scoping through go-live and support, coordinating closely with Customer Success, Data Migration, Technical Support, and Product to deliver validated, audit-ready outcomes on time and within scope. Responsibilities span solution design/configuration, integrations, training, and post-go-live stabilization—consistent with life-sciences best practices.

What you'll do

• Plan & deliver multiple implementations concurrently: project charter and plan, timelines, RAID, status, risk/issue escalation, stakeholder comms, and executive readouts.
• Facilitate discovery & design workshops; translate regulated process requirements into configured solutions and documented decisions.
• Own validation workstream with a risk-based approach: author/review plans, requirements, test protocols, traceability, deviations, and final reports aligned to 21 CFR Part 11 / Annex 11 expectations.
• Drive change management: defect triage, go-live readiness, training enablement, and post-go-live support.
• Partner cross-functionally with Sales to deliver value, with CS for success plans, with Support on SLAs/hand-off, and with Product for backlog/feedback
• Own scope & quality: SOW adherence, acceptance criteria, and measurable outcomes (time-to-value, CSAT, on-time delivery).

What you've done

• 5-8+ years delivering enterprise software implementations for life-sciences (e.g., eQMS, eTMF, RIM, CTMS, EDMS); vendor or consulting background (Veeva, MasterControl, IQVIA, or similar).
• Demonstrated ownership of validation in regulated environments (GxP; 21 CFR Part 11 / Annex 11) and creation of CSV/CSA deliverables.
• Hands-on with data migrations and integrations (APIs/iPaaS), plus configuration of SaaS quality/regulatory systems.
• Strong project leadership: multi-workstream delivery, stakeholder management, crisp status/risk comms; PMP a plus.
• Excellent facilitation and documentation skills; comfortable "rolling up sleeves" on design, testing, and cutover.

Nice to have

• Experience with platforms like Vault (Quality/RIM/Clinical), MasterControl, TrackWise/ETQ, or related.
• Familiarity with eClinical and regulatory content processes (submission/registration, TMF, deviations/CAPA, training).
• PSA/Jira/Confluence proficiency; prior consulting or SI experience.

How we'll measure success

• On-time/on-scope go-lives and reduced time-to-value
• Validation/audit readiness at go-live
• CSAT/NPS, low escalation rate, clean hand-off to CS/Support
• Data migration quality (reconciliation/defects) and adoption KPIs