Implementation Consultant/ Field Service Engineer

Civica; Glasgow; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading software company in the education sector is seeking an Implementation Consultant to lead software implementations and support educational institutions in harnessing technology for improved operations. You will guide clients, deliver training, and enhance user satisfaction while driving innovation. This is an opportunity to combine technical expertise with impactful problem-solving.

Qualifications

• Experience in software implementation and consultancy roles.
• Strong understanding of educational technology solutions.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead successful software implementations for clients.
• Act as a trusted advisor to tailor solutions for unique needs.
• Deliver expert training and consultancy to users.
• Collaborate with product and support teams for issue resolution.
• Ensure solutions meet high quality standards.
• Build strong relationships to drive customer success.
• Identify opportunities for continuous improvement.

Skills

Technical expertise

Client relationship management

Training delivery

Problem-solving

Cross-functional collaboration

Education

Relevant degree or equivalent experience

Job description

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

Why you will love this opportunity as an Implementation Consultant / Field Service Engineer at Civica

As an Implementation Consultant at Civica, you’ll help schools and education providers harness technology that makes everyday operations smoother and more efficient. Your work directly impacts how institutions serve students and communities, ensuring our software delivers real value where it matters most. This is an exciting opportunity to combine your technical expertise with meaningful, people-centered problem solving at the heart of Civica’s mission to improve public services.

What you will do to be successful in this role :

• Lead successful software implementations — guide clients through configuration, data migration, and go-live to ensure smooth, efficient deployments that deliver measurable value.
• Act as a trusted advisor — understand each client’s unique needs and tailor Civica’s education solutions to drive better operational and learner outcomes.
• Deliver expert training and consultancy — empower users with the knowledge and confidence to get the most from our products.
• Collaborate cross-functionally — work closely with product, development, and support teams to resolve issues, share insights, and continuously improve delivery.
• Champion quality and best practice — ensure solutions meet high standards for accuracy, reliability, and usability while maintaining consistent project documentation.
• Drive customer success — build strong relationships that promote adoption, satisfaction, and long‑term partnership.
• Contribute to continuous improvement — identify opportunities to enhance our implementation approach, product functionality, and client experience.
• Support innovation and growth — feed real-world insights back to Civica’s teams to shape future software enhancements and ensure we stay ahead of client needs.