Imaging Booking Administrator (BANK)

Bedfordshire Hospitals NHS Foundation Trust; Bedford; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading healthcare provider in Bedford is seeking an Imaging Booking Administrator (BANK) to enhance patient service delivery in Radiology. The role requires welcoming patients, managing appointments via the CRIS system, and ensuring accurate data entry. Candidates should have strong organizational and communication skills along with GCSE qualifications. Experience within the NHS and a team environment are advantageous. The position involves a commitment to supporting diverse patient needs in a busy hospital atmosphere.

Qualifications

• Experience in an administrative role.
• Ability to manage sensitive and complex information.
• NHS experience preferred.

Responsibilities

• Welcome and assist patients at the reception.
• Check and enter patient information accurately.
• Schedule appointments and manage waiting times.

Skills

Excellent verbal and written communication skills

Organizational skills

Ability to work under pressure

Use of Microsoft software

Teamwork experience

Education

GCSE or equivalent including English & Maths (minimum C grade)

Tools

CRIS/PIMS

Microsoft Office

CMIS Maternity system

Job description

Imaging Booking Administrator (BANK)

The closing date is 31 December 2025

Welcome and receive patients attending the X‑ray department, working on rotation across main reception, ultrasound, Cauldwell, and CDC (North Wing) areas within Radiology.

Operate Radiology information systems (CRIS/PIMS) accurately and efficiently.

Liaise with medical, technical, and support staff to ensure the smooth delivery of the imaging service.

Please refer to the full Job Description for further details.

Main duties of the job

Welcome patients on arrival at reception, providing clear directions to the appropriate waiting area. Handle patient queries sensitively and discreetly, both in person and by telephone. Use specialist knowledge of imaging modalities to advise patients on preparation, including whether they need to change, and offer assistance as required. Employ flexible communication skills to overcome barriers to understanding, referring to professional staff when necessary. Occasionally manage situations involving distressed, unwell, or aggressive patients and their relatives with professionalism and empathy.

Check referral information and personal details with patients on arrival, entering new data or updating existing records on the Radiology information system (CRIS/PIMS), ensuring accuracy and avoiding duplication. Assess baseline requirements on imaging requests, confirming correct patient and clinical information and appropriateness of the request. Use initiative, guided by departmental protocols, to evaluate non‑routine requests and provide basic clinical guidance where necessary.

Monitor patient waiting times proactively, ensuring appointment sessions are fully utilised to prevent breaches of waiting list targets. Identify potential issues early and escalation with possible solutions to the manager to maintain smooth service delivery.

About us

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics‑led Maternity and Paediatrics. You will be joining a friendly, high‑performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high‑quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

We not only recruit based on qualifications and experience – we recruit individuals who demonstrate the behaviours which underpin our Trust’s core values. We achieve this by using values‑based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarise yourself with all requirements of the job.

Job responsibilities

Schedule patient appointments on CRIS (Radiology computer system), taking into account medical conditions such as diabetes and upcoming clinic commitments. Arrange associated requirements including patient admission for imaging procedures, booking transport, and securing translators. For certain examinations, check menstrual cycle dates and provide straightforward clinical information to patients where appropriate.

Maintain continuous use of Imaging Department systems (ICE and IPM) to register patients, track files, manage appointments, and update records for those who do not attend. Undertake routine housekeeping tasks, including backups of the CRIS system. Use the CMIS Maternity system to verify patient details as required.

Person Specification

Qualifications

• GCSE or equivalent including English & Maths minimum C grade or above

Experience

• Experience of working within Administrative role.
• Experience of working as a part of a team and on own initiative.
• Experience of dealing with highly sensitive and complex information.
• NHS experience.

Knowledge

• Knowledge and use of Microsoft software including Office, Word, Excel and PowerPoint.
• Understanding of data protection, confidentiality and record keeping requirements with the NHS.
• Excellent verbal and written communication skills – ability to deal with people at all levels using tact, diplomacy and understanding.
• Excellent organisational skills with the ability to work to tight deadlines and with interruptions. Excellent decision making skills
• Able to use own judgement and initiative to provide information and support.
• Able to analyse problems and initiate appropriate solutions effectively.

Personal characteristics

• Enthusiastic and Self‑Aware
• Creative and flexible
• Ability to remain calm under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Address

South Wing and North Wing Bedford Hospital