IFM Central Operations Lead: Process & Systems Optimization

Arcus FM; Bletchley; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading facilities management company in the UK is seeking a Central Operations Manager to oversee operational compliance, efficiency, and profitability across Integrated Facilities Management service lines. The ideal candidate will have strong leadership experience and proficiency in management tools like Smartsheet and Power BI. Responsibilities include monitoring SLA/KPI performance and managing billing accuracy. This role offers a dynamic environment with opportunities for process improvement and team leadership.

Qualifications

• Proficiency in Smartsheet, Excel, DocuSign, Power BI, and SharePoint.
• Strong understanding of CMMS platforms.
• Experience in helpdesk or contact centre operations within IFM.
• Leadership experience managing a support team.

Responsibilities

• Monitor compliance and documentation.
• Manage billing accuracy and Work in Progress.
• Track SLA/KPI performance.
• Schedule PPM and vendor bookings.
• Generate data analysis and insights.
• Liaise with Central Helpdesk.

Skills

Proficiency in Smartsheet

Proficiency in Excel

Proficiency in DocuSign

Proficiency in Power BI

Proficiency in SharePoint

Strong organisational and planning skills

Excellent stakeholder engagement and communication

Financial acumen

Education

Business Administration at ILM level 3 or equivalent

Tools

CMMS platforms

Job description

A leading facilities management company in the UK is seeking a Central Operations Manager to oversee operational compliance, efficiency, and profitability across Integrated Facilities Management service lines. The ideal candidate will have strong leadership experience and proficiency in management tools like Smartsheet and Power BI. Responsibilities include monitoring SLA/KPI performance and managing billing accuracy. This role offers a dynamic environment with opportunities for process improvement and team leadership.