IFA Administrator - Cheam

Blakemore Recruitment; Cheam; On-site; GBP 25,000 - 35,000; Full time

Job summary

A financial planning practice in Cheam is seeking an IFA Administrator to join their team. The successful candidate will be responsible for processing business submissions, assisting with internal and external enquiries, and managing compliance and documentation. Candidates must have experience working within an IFA practice and strong organizational skills. This role offers the opportunity to support a dynamic team in a fast-paced environment.

Qualifications

• Experience working within an IFA practice is essential.
• Ability to handle business enquiries and submissions accurately.
• Strong organizational skills for tracking and documentation.

Responsibilities

• Process business submissions within service-level agreements.
• Assist with enquiries related to commission and accounts.
• Monitor shared email inboxes and manage correspondence.
• First point of contact for telephone enquiries.
• Support daily tasks during staff absences.
• Manage the deceased client process.
• Handle compliance file processes.
• Monitor and check client information updates.

Skills

Experience in IFA practice

Attention to detail

Communication skills

Job description

We are currently recruiting for a Financial Planning practice in Cheam who are looking for an IFA Administrator to join their team. They are looking for someone who has experience within an IFA practice.

Duties

• Process business submissions within our service level agreement (SLA); recording all newbusiness where necessary ( Intelligent Office, Business Register, File Tracker etc.)Submitting new business to providers, manage internal and external enquiries relating tonew business; liaising with providers and clients for any outstanding information; responsible for one-month checks to ensure submissions are complete; NPW (‘notproceeding with’) process for business that is no longer going ahead.
• Assist with any outstanding enquiries from Accounts related to new business; clawbacks andcommission enquiries; direct debit cancellations and distribute to the relevant team
• Business succession tracking
• Monitor shared email inboxes, and ensure any correspondence has been acknowledged, and responded to, by the end of the next working day, in agreement with the department SLA; review provider alerts and secure messages and distribute to the relevant team for furtheraction; manage ad-hoc queries from advisers, including logging phone call logs
• First point of contact for telephone enquiries; record call details; distribute calls to the relevant departments; assist with any relevant queries for Admin
• Support with any mandatory daily tasks for the department, during staff absences
• Providing oversight and support to the Administrator
• Deceased client process; responsible for procedure oversight until completion; communication with clients, executors or third parties, for queries relating to policies under our management; requesting and recording all necessary documentation to complete process
• Compliance file process; Client Services Advice Team (‘CSAT’) compliance file process; scanning documentation to file and refer to Compliance team
• Responsible for any changes to the first meeting packs for all advisers, including the adding and removing of documents; print conductor processLOA stage process for initial advice meetings (including virtual files); record submission progress in file tracker; responsible for distributing and documenting client state pension forecasts; recording relevant emails and documents to client files
• Provide client information when requested payslips / P60’s / valuations / policy detail setc.; any updates to client policy information pension beneficiaries etc.
• Responsible for monitoring and checking Dynamic Planner and sending out ‘Attitude to Risk’ hyperlinks; resending reminders to clients via Dynamic planner; following up with clients
• Issuing confirmation letters to clients that are no longer under our management, following servicing updates, on a quarterly basis
• Provide documentation to providers, for new or existing clients, to evidence KYC / AML verification, on request
• Responsible for cleansing of hard copy files on an annual basis; ensuring all files are shredded / recorded on file, as necessary