ICT Training Officer / Digital Learning Officer & Instructor

Mid and West Wales Fire and Rescue Service; Carmarthen; On-site; GBP 37,000 - 40,000; Full time

Job summary

A regional fire and rescue service is seeking an ICT Training Officer / Digital Learning Officer & Instructor to create and deliver innovative digital learning solutions. This full-time position offers competitive salary and benefits, including flexibility in working hours and a supportive environment promoting digital literacy. Ideal candidates will have experience in ICT training and excellent communication skills, contributing to the development of staff across the service.

Benefits

Generous Local Government Pension Scheme

26 days annual leave plus bank holidays

Free on-site parking

Qualifications

• Previous experience in ICT or digital skills training delivery.
• Ability to produce engaging and accessible learning materials.
• Full UK driving licence.

Responsibilities

• Create and run ICT and digital learning courses and resources.
• Support digital confidence and inclusion among all staff.
• Facilitate in-person and virtual learning sessions.

Skills

ICT training delivery

Strong communication skills

Time management skills

Microsoft 365 knowledge

Education

Teaching or training qualification

Tools

E-learning authoring tools

Video editing software

Job description

ICT Training Officer / Digital Learning Officer & Instructor

Mid and West Wales Fire and Rescue Service is seeking an ICT Training Officer / Digital Learning Officer & Instructor to deliver engaging and innovative ICT and digital learning solutions that support staff development, digital literacy, and organisational transformation.

If you’ve also worked in the following roles, we’d also like to hear from you: IT Trainer, Learning Technologist, Technical Instructor, Digital Skills Trainer, Learning and Development Officer

PLEASE NOTE: This job is known as an ICT Training Officer within the organisation.

SALARY: £37,280 to £39,152 per annum + Benefits (see below)

LOCATION: Service Headquarters, Carmarthen, Carmarthenshire (SA31)

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 37 Hours per Week with flexible hours in line with the Service’s flexi-time scheme

JOB OVERVIEW

We have a fantastic new job opportunity for an ICT Training Officer / Digital Learning Officer & Instructor to develop, deliver, and evaluate ICT and digital learning programmes for operational and support staff across Mid and West Wales Fire and Rescue Service.

As an ICT Training Officer / Digital Learning Officer & Instructor, you will design and facilitate learning in multiple formats such as classroom-based, virtual, and digital, ensuring that all employees have the skills, confidence, and knowledge to make the most of the Service’s technology and systems.

The ICT Training Officer / Digital Learning Officer & Instructor will be pivotal in promoting digital inclusion, creating video tutorials, and producing engaging user guides and training content to enhance everyday efficiency and collaboration across the Service.

ABOUT US

Mid and West Wales Fire and Rescue Service is one of the largest Fire and Rescue Services in the UK, covering almost two-thirds of Wales across 12,000 km², from Carmarthenshire to the Pembrokeshire coast and up to Powys in the north.

With over 1,300 dedicated staff and 58 stations, we protect a population of 900,000 people – rising to over 2 million during peak tourism seasons. Our mission is to make mid and west Wales a safer place to live and work through prevention, protection, and emergency response.

We are committed to equality, diversity, and inclusion, and we value our people as our greatest asset. As an organisation, we also champion sustainability and are on the path to achieving Net Zero Carbon status by 2030.

APPLY TODAY

Ready to make your next career move? Apply Now for our Recruitment Team to review.

DUTIES

Your duties as the ICT Training Officer / Digital Learning Officer & Instructor include:

• Design And Deliver Training: Create and run ICT and digital learning courses, workshops, and resources across the Service
• Promote Digital Literacy: Support and encourage digital confidence and inclusion among all staff
• Develop Learning Content: Produce training guides, e-learning materials, and instructional videos
• Deliver Engaging Sessions: Facilitate in-person and virtual learning sessions using modern training tools
• Create Assessments: Develop quizzes and tests to evaluate staff learning and competence
• Collaborate With Departments: Work closely with ICT, HR, and Training teams to align learning delivery
• Update And Maintain Courses: Review and refresh training materials to ensure ongoing relevance
• Support ICT Rollouts: Train staff on new software, systems, and digital tools introduced by the Service
• Embed Best Practice: Promote cyber security, GDPR, and safe data handling within all ICT training

CANDIDATE REQUIREMENTS

ESSENTIAL

• Previous experience in ICT or digital skills training delivery
• Strong communication and presentation skills
• Ability to produce engaging and accessible learning materials
• Knowledge of Microsoft 365 and other ICT applications
• Excellent organisational and time management skills
• Full UK driving licence

DESIRABLE

• Teaching, training or digital learning qualification
• Experience using e-learning authoring tools or video editing software
• Knowledge of blended learning and online facilitation techniques
• Welsh language skills (verbal and/or written)

BENEFITS

• Competitive salary with annual increments
• Generous Local Government Pension Scheme
• 26 days annual leave plus bank holidays (rising with service)
• Flexitime working arrangements
• Free on-site parking and staff discount programmes

This role requires a DBS check

NO AGENCIES PLEASE

HOW TO APPLY

Please be advised that applications are welcome in Welsh, and any applications submitted in Welsh will not be treated less favourably than an application submitted in English.

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details.

JOB REF: AWDO-P14071

This job is being advertised by AWD online on behalf of Mid and West Wales Fire and Rescue Service