ICT Technician

Tunnell Financial; Grimsby; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A local council in Grimsby is seeking an ICT Technician to join their dynamic team. This role involves providing high-quality operational support, diagnosing technical issues, and ensuring excellent customer service. The ideal candidate will have strong problem-solving skills and be an effective communicator. The position offers opportunities for blended working and is part of a supportive environment that values innovation and continuous improvement.

Benefits

Generous leave entitlement

Local government pension

Access to employee benefits platform

Flexible working opportunities

Qualifications

• Strong technical mindset with proactive problem-solving skills.
• Confident communicator with users at all levels.
• Ability to work in a fast-paced environment.

Responsibilities

• Deliver outstanding customer service to users.
• Diagnose and resolve issues with ICT hardware and software.
• Gather and analyze data for system improvements.

Skills

Technical problem-solving

Customer service

Collaboration

Flexibility

Job description

If you're someone who enjoys solving technical problems, keeping systems running smoothly, making sure users get the support they need when they need it, and thrive in a fast-paced IT environment, this could be the perfect opportunity for you. We're looking for a reliable and skilled ICT Technician to join our front-facing and dynamic team.

What's the role all about?

This ICT Technician role is a key part of the ICT & Digital service at North East Lincolnshire Council. You'll be part of a 13-person team, working closely with Senior and Advanced Technicians to deliver high-quality operational support. The role is central to maintaining and improving ICT services across the council, aligned with our ICT strategy and commitment to continuous service improvement.

What will your day look like?

Each day in this role brings something new. You'll be the go-to person for delivering outstanding customer service, supporting users with a wide variety of ICT needs. Whether you're diagnosing and resolving issues with software, hardware, networking, or telephony, or collaborating with colleagues to tackle more complex technical challenges, your input will be vital. You'll also play a key role in shaping the future of our ICT services by gathering and analysing data to inform policy and system improvements. While the role is primarily office-based, there will be opportunities for occasional home working, depending on the needs of the service.

Who are we looking for?

We're looking for someone with a strong technical mindset and a proactive approach to problem-solving. You'll be confident communicating with users at all levels and thrive in a team environment where collaboration and support are key. A commitment to continuous improvement and delivering excellent service is essential, as is the ability to stay focused and flexible in a fast-paced setting with shifting priorities.

Why join us?

Because this isn't just a job. It's a chance to be part of a diverse team that keeps the council connected, up to date, and able to work effectively. You'll join a supportive, forward-thinking group that values your ideas, skills, and drive to make a difference.

We love AI and think it plays a great role in the world of work. However, for your application, we want to hear from YOU! As such, we will be testing applications to determine the use of AI, and applications that have heavily utilised the function will be scrutinised for suitability.

This role is a blended working role (the duties of the role will require a blend of mainly office-based working due to the front-facing nature, with occasional home working in line with needs of the service).

Key Dates

• Closing date 21st September
• Interviews - W/C 30th September

We want you to have the best interview experience with us, so will provide candidates selected for interview their questions 24 hours in advance of meeting us.

We reserve the right to close our adverts early if we have received a significant volume of suitable applications.

As part of your RewardNEL package, you will have a generous leave entitlement (including bank holidays) and enrolment into a local government pension.

You will also have access to our exclusive RewardNEL platform, which includes salary sacrifice schemes like Cycle2Work, Holiday Extra, and Tusker (Car Lease), discounts at local coffee shops and bars, access to wellbeing support, free and discounted parking, and savings at major retailers, entertainment, and hotels.

NELC staff can benefit from flexible working, excellent training and development opportunities, and a Fostering friendly scheme.

Do you need support?

If you need help applying, contact Wendy Trask at 07702 338542 (text or call). Wendy can assist with digital access and guidance on completing the application form.

Your earnings go further in North East Lincolnshire, where house prices are four times less than in London. Learn more at Life in North East Lincolnshire | NELC.

Get to know us better

Check out our Council Plan and learn about upcoming developments. We promote fair, transparent recruitment processes and have an in-house Equalities Champions Group to foster inclusivity and positive action in the workplace.