ICT Support Technician

John Taylor MAT; Tatenhill; On-site; GBP 20,000 - 22,000; Full time

Job summary

A multi-academy trust in Tatenhill is seeking an IT Apprenticeship candidate to provide customer service and on-site support. The role offers a chance to learn and grow within IT, with potential transition to a permanent position post-apprenticeship. Ideal candidates will have strong communication skills and enthusiasm for technology. Salary during training is £7.55 per hour, increasing upon qualification.

Qualifications

• Confident in using the telephone.
• Passion for learning technical skills.
• Ability to provide excellent customer service.

Responsibilities

• Provide excellent customer service to schools.
• Support on-site IT for colleagues.
• Contribute to Trust IT projects.

Skills

Customer service

Written communication

Technical skills

Job description

Overview

You will be joining our small and friendly team at a key time as we implement a new helpdesk solution. You will provide excellent customer service to schools across the Trust via the helpdesk, as well as providing on site support for our colleagues in the Central Team. Supporting the build and deployment of devices and maintaining the asset register, this role is the perfect opportunity for someone who has ambitions to develop their IT knowledge and skills.

You will be learning via an Apprenticeship, and upon completion of your qualification, your professional development will be reviewed with further opportunities to enhance your knowledge. The successful candidate will also contribute to important Trust IT projects and do work shadowing with colleagues, so you get real experience and insight to develop your skills. You will need to be confident in using the telephone and have good written communication skills to respond to problems.

Responsibilities

• Provide excellent customer service to schools across the Trust via the helpdesk.
• Provide on-site IT support for colleagues in the Central Team.
• Support the build and deployment of devices and maintain the asset register.
• Contribute to important Trust IT projects and participate in work shadowing with colleagues to gain experience.

Apprenticeship and Development

If you have a passion for excellence and share our vision, we can offer you the opportunity to be part of a successful and progressive Trust, which is committed to ensuring learning is at the heart of all we do. This post is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020). This means that certain convictions and cautions considered 'protected' and do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website: https://www.gov.uk/government/publications/new-guidance-on-the-rehabilitation-of-offenders-act-1974

Safeguarding, Recruitment and Checks

Please note if you are shortlisted, an online search will be carried out before interview which may identify any incidents or issues that have happened, and are publicly available online, which we might want to explore with you at interview. Please review our Privacy Notice for Job Applicants for the lawful basis for processing and retention.

John Taylor MAT is committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Pre-employment checks include an enhanced disclosure and barring service check as a requirement of this post. Our Safeguarding Policy is available on our website, and we encourage applicants to review it before applying.

Please review our Recruitment Pack on the school website before submitting your application.

About the Trust

John Taylor Multi Academy Trust (JTMAT) believes in the power of education to improve lives - and the world. Due to the expansion of the Trust's Central IT Team, we are seeking to appoint an enthusiastic and motivated individual who is looking to build a successful career in IT. This role is perfect for someone with the ability to learn technical skills quickly. We have a passion for excellence demonstrated by a broad curriculum and high-quality leadership. We work hard to create collaboration across the Trust, and the Central Team reside in one of our schools, to remain grounded in school life. We have a strong track record of governance and health and safety, and our schools and Trust enjoy a healthy and stable financial position; we look to the future with anticipation of further growth and to support those schools already in our family by working together and adding value.

Thank you for your interest in John Taylor MAT - we hope the information here will outline what it means to work with us. The Trust was founded in 2014, in John Taylor High School - an outstanding secondary school in Barton-Under-Needwood, and the first in Staffordshire to convert to become an Academy. We have grown steadily over time and currently serve 13 infant/primary schools, and 6 secondary schools. In addition, the Staffordshire Research School and John Taylor Teaching School Hub are also key parts of our Trust, having gained a reputation for delivering outstanding professional development and support for teachers across a wide ranging offer. The mission for the Trust is "We believe in the power of education to improve lives - and the world." We are driven to ensure our communities can realise their true potential through learning. This is our mission. We provide experiences, resources, structures, and systems to enable all to engage, all to progress, all to achieve.

Contract and Salary

Fixed Term initial for duration of Apprenticeship. On successful completion, transition to permanent role.

Salary: National Apprenticeship Wage: £7.55 per hour during Apprenticeship phase. Upon completion of qualification, salary will be Grade 4: (SCP5-6) £25,583 to £25,989 per annum pro rata. Actual salary: £20,743 to £21,072 per annum.