ICT Officer

The City of Edinburgh Council; City of Edinburgh; On-site; GBP 33,000 - 40,000; Full time

Job summary

A local government council in Edinburgh is looking for a motivated ICT Officer to provide IT support and assist in managing HR's core systems, particularly Oracle. The role offers a dynamic working environment with a focus on business process improvements and digital transformation within the Council's Digital Strategy. Candidates should possess exceptional communication skills, strong attention to detail, and the ability to manage multiple tasks in a fast-paced setting. This is a full-time position with a salary range of £33,287 - £39,129 per annum.

Qualifications

• Experience with Oracle or similar systems is essential.
• Strong communication and organizational skills are required.
• Proven ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide IT support in day-to-day operations.
• Assist in managing HR's core IT systems.
• Drive business process changes and support future developments.

Skills

Experience with Oracle or similar HR system

Exceptional communication skills

Organisational skills

Attention to detail

Ability to manage multiple tasks

Creativity and innovation in problem-solving

Flexibility and proactivity

Customer-driven mindset

Job description

ICT Officer (Support/Development) - Fixed term until 30/10/2026

Location: Waverley Court

Salary: £33,287 - £39,129 per annum

Hours: 36 per week, 52 weeks

Customer and Digital Services has a 9‑month full‑time vacancy for a motivated individual to provide day‑to‑day IT support as well as support for ongoing projects within Digital Services for Human Resources. You will work in an exciting and dynamic environment which is at the heart of business change throughout the Council.

Essential

You will be part of the HR Digital Support Team and will work closely with other team members to assist in the management of HR's core IT systems with emphasis on Oracle in line with the Council's Digital Strategy.

You will contribute to the ongoing development and support of these systems.

The role is full‑time and is based at Council Headquarters, Waverley Court 3.3, 4 East Market Street.

Requirements

The ideal candidate will have experience of Oracle or similar HR system.

You will have exceptional communication and organisational skills, strong attention to detail and ability to work to tight deadlines. You should have the ability to manage multiple tasks in a fast‑paced environment whilst being creative and innovative in providing solutions to digital challenges.

You should be flexible, proactive and customer‑driven, embracing change and keeping up to date with emerging technologies.

The successful candidate will work in close co‑operation with other business areas to help maintain and develop their core IT systems. You will be responsible for providing helpdesk and project support as well as driving and delivering business process changes and support future developments.