ICT Business Applications Analyst

Clear IT Recruitment; Brompton; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading IT recruitment firm is looking for an ICT Business Applications Analyst for a 3-month contract with potential for permanent placement. This role involves providing 2nd line support, developing solutions using M365 products, and collaborating with various teams to enhance business processes. Key responsibilities also include system administration and leading ICT projects. The position is based in a hybrid working environment in England, requiring strong technical expertise and the ability to provide training for software releases.

Qualifications

• Experience in providing 2nd line support for applications.
• Familiarity with M365 tools and technologies.
• Ability to coordinate with teams and provide technical expertise.

Responsibilities

• Provide 2nd line support for applications.
• Develop business solutions using M365 products.
• Collaborate with software providers to enhance solutions.
• Support upgrades and patching of applications.
• Work with Governance Team to maintain data retention policies.
• Carry out system administration duties.
• Lead ICT projects and assist in solution delivery.
• Identify system improvements.
• Investigate new technologies based on requirements.
• Provide training and user guides for new software releases.

Skills

2nd line support

M365 products (Power Apps, Power Automate, SharePoint, Dynamics)

System administration

Job description

Our client is seeking an ICT Business Applications Analyst to join their team on a 3 month contract with the possibility of a permanent position afterwards. The role will be based in Chatham, Kent on a hybrid basis.

Responsibilities

• Providing 2nd line support for applications and work with the wider ICT Team to deliver a comprehensive and unified service to the business.
• Develop business solutions from a suite of M365 products (Power Apps, Power Automate, SharePoint, Dynamics etc)
• Collaborating with software providers to resolve incidents and deliver enhancements to solutions.
• Supporting upgrades and patching applications, including User Acceptance Testing, development and maintenance of thorough UAT scripts.
• Working with the Governance Team and data owners to set up and maintain data retention policies within systems.
• Carrying out system administration duties to support general maintenance, changes in staff, procedure and access required.
• To be the ICT lead for business projects, providing technical expertise and assisting in process design and solution delivery and implementation.
• Identifying system improvements and efficiencies to support business processes.
• Investigating new technologies and solutions based on requirements, make and support recommendations.
• To provide training and user guides for colleagues for new releases of software, enhanc...