ICT Applications Engineer

Welsh Ambulance Services University NHS Trust; Cwmbran; On-site; GBP 80,000 - 100,000; Full time

Job summary

A health services organization in Cwmbran is looking for an ICT Applications and Systems Specialist to provide expert support for key ICT applications. Responsibilities include second-line support, assisting in application project work, and maintaining existing systems. Ideal candidates will have strong problem-solving skills, effective time management, and the ability to document processes clearly. The role supports a diverse workforce and requires effective communication with both internal and external agencies. Applications are welcome from all backgrounds.

Qualifications

• Experience in providing second-line ICT support for various applications and systems.
• Ability to prioritize and manage time effectively.
• Familiarity with support desk software is beneficial.

Responsibilities

• Provide second line ICT support for users of the applications and systems.
• Assist with the implementation and testing of new systems.
• Support maintenance and monitoring of key application systems.

Skills

Second-line ICT support

Documentation writing

User support

Problem escalation

Time management

Job description

Overview

The post holder will work within the ICT Applications and Systems team, providing expert and effective ICT support, predominantly supporting the development, implementation and ongoing maintenance of the Trusts key ICT applications and systems. The Applications team are responsible for maintaining the majority of the Applications and systems used by the trust, including but not limited to CAD Computer Aided Dispatch, 999 and 111 Clinical and Non-Clinical Triage Systems, EPCR Electronic Patient Records platform and Rostering systems.

The post holder will be required to work with minimal supervision to a high standard, prioritise work and manage time effectively, ensuring that deadlines and targets are met. Writing documentation for others to follow when necessary.

Supporting, maintaining and installing ICT managed applications and software across the Trust in accordance with Organisational policies and procedure. Ensuring scheduled work is completed within timescales to agreed quality standards and in line with departmental procedures.

The postholder will provide second-line support to users. The post holder will be expected to ensure the efficient maintenance and administration of all ICT systems where appropriate. The post holder will support enhancements to existing systems as well as implement and support the development of new services.

The main duties and responsibilities of the post holder are as follows:

• Providing second line ICT support for users of all ICT applications and systems in The Welsh Ambulance Service Trust, escalating problems in a timely and efficient manner over the telephone, face to face and via electronic communication using own initiative.
• Supporting the senior applications specialists and team colleagues with applications project work, assisting in the implementation and testing of the new systems.
• Providing additional support to the senior applications specialists in the ongoing maintenance and monitoring of the key applications systems once implemented in the Trust.
• Providing support to remote users with a need to travel to a number of the Trusts sites.
• Prioritise and respond to calls assigned in the ICT helpdesk software, ensuring the integrity of the call and solution information is kept up to date.
• Liaise with both internal and external agencies for the installation/configuration of new and current systems.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

#RemarkablePeople

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.

Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.

In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.

For further details / informal visits contact: Name: Grahame Lloyd Job title: Senior ICT Application Systems Product Specialist Email address: [e-mail]