Ice Rink Host

Warwick Castle; Warwick; On-site; GBP 10,000 - 40,000; Part time

Job summary

A renowned historical attraction in Warwick is seeking enthusiastic Ice Rink Hosts to deliver unforgettable experiences this winter. The role involves welcoming guests, ensuring safety on the rink, and maintaining equipment. Candidates should have strong communication skills and experience in customer service. The position offers an 8-week seasonal contract, shifts 3-4 times per week, and discounts at various attractions.

Benefits

Access to the Merlin Magic Pass

25% discount in shops and restaurants

40% discount on LEGO online

Qualifications

• Confident skating ability, comfortable helping guests on the ice.
• Strong communication skills and passion for customer service.
• Experience in a guest-facing role preferred.
• Flexibility to work weekends, evenings, and holidays.
• Positive attitude in a fast-paced environment.

Responsibilities

• Welcoming guests to the ice rink with a smile.
• Handling payments and scanning tickets.
• Assisting with skate exchanges and storing belongings.
• Patrolling the ice to ensure safety.
• Maintaining the rink and keeping it clean.

Skills

Confident skating ability

Strong communication skills

Passion for customer service

Experience in a guest-facing role

Calm and positive attitude

Job description

Overview

What you'll bring to the team: We are looking for enthusiastic and customer-focused Ice Rink Hosts to join us at Warwick Castle and help deliver unforgettable experiences on the ice this winter season. If you're a confident skater with a passion for providing top-notch service, this could be the perfect role for you. As an Ice Rink Host, you'll be the welcoming face for our guests, ensuring they have a smooth and exciting experience from the moment they arrive. You'll handle everything from ticket scanning to skate exchanges and ensuring safety on the rink, and you’ll help maintain the rink and equipment to our high standards. No two days are the same in this high-energy role, but every day is about creating moments of magic for our guests.

Responsibilities

• Welcoming guests to the ice rink with a smile and friendly greeting.


• Handling payments and scanning tickets.


• Assisting with skate exchanges and safely storing personal belongings.


• Patrolling the ice to ensure everyone's safety and enjoyment.


• Helping with ice maintenance and keeping the rink clean and hazard-free.

Qualifications / Requirements

• Confident skating ability (you won't need to be a pro, but you should be comfortable helping guests on the ice).


• Strong communication skills and a passion for customer service.


• Experience in a guest-facing role.


• Flexibility to work weekends, evenings, and festive holidays like Christmas Eve, Boxing Day, and New Year\'s Eve.


• A calm and positive attitude, even in a fast-paced environment.

Benefits & Details

• 8-week seasonal contract with 3-4 shifts per week.


• Access to the Merlin Magic Pass - enjoy free tickets to our attractions around the world!


• 25% discount in our shops and restaurants.


• 40% discount on LEGO online!

Additional Information

Pay Range: GBP £12.31 per hour.

If you have any questions or require assistance due to a disability or medical condition, please contact us by email at [e-mail] and a member of the team will respond as soon as possible.