Hybrid Underwriting Support Specialist - Customer Focused

Ultimate Banking; City Of London; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

A dynamic fintech lender in Milton Keynes is seeking an Underwriting Support Consultant to enhance customer service and efficiency in loan applications. This role involves reviewing documentation and supporting the underwriting process through effective communication. Ideal candidates should have strong customer service skills and the ability to work under pressure. Enjoy a competitive salary and a progressive work environment with great benefits including pension and medical cover.

Benefits

Matched contribution pension

Medical cover

Competitive salary

Qualifications

• Experience in customer service roles highly valued.
• Ability to multitask and work in a pressured environment.
• Previous experience in reviewing documentation would be beneficial.

Responsibilities

• Handle inbound and outbound calls to support underwriting assessment.
• Review loan applications and customer identification documentation.
• Achieve quality audit results via calls and emails.

Skills

Exceptional customer service

Strong verbal and written communication skills

Ability to cope under pressure

Excellent numerical and analytical skills

Job description

A dynamic fintech lender in Milton Keynes is seeking an Underwriting Support Consultant to enhance customer service and efficiency in loan applications. This role involves reviewing documentation and supporting the underwriting process through effective communication. Ideal candidates should have strong customer service skills and the ability to work under pressure. Enjoy a competitive salary and a progressive work environment with great benefits including pension and medical cover.