Hybrid Sub-Dispatch Coordinator: Client & FM Services

ISS Facilities Services; Coleshill Heath; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading facilities management company in the UK seeks a Sub-Dispatch Service Coordinator responsible for handling client requests and ensuring seamless service delivery. This role requires strong organizational skills, excellent communication abilities, and experience in customer service. The position offers hybrid working arrangements and requires proficiency in CAFM systems. Applicants should be prepared for a fast-paced environment and possess strong IT skills, particularly in Microsoft Excel and Word. Join a diverse team committed to delivering high-quality service.

Benefits

Excellent transport links

Onsite canteen

Parking available

Qualifications

• Experience in customer service or administrative role required.
• Calm and professional approach to call handling.
• Ability to work in a fast-paced service led environment.

Responsibilities

• Log and process client requests per contractual requirements.
• Translate client issues into FM actions.
• Manage work orders via CAFM systems.

Skills

Customer service experience

IT literacy (Excel, Word)

Confident call handling

Excellent communication skills

Attention to detail

Team player attitude

Tools

CAFM systems (e.g., Maximo)

Job description

A leading facilities management company in the UK seeks a Sub-Dispatch Service Coordinator responsible for handling client requests and ensuring seamless service delivery. This role requires strong organizational skills, excellent communication abilities, and experience in customer service. The position offers hybrid working arrangements and requires proficiency in CAFM systems. Applicants should be prepared for a fast-paced environment and possess strong IT skills, particularly in Microsoft Excel and Word. Join a diverse team committed to delivering high-quality service.