Hybrid SMO Analyst — Strategy, Reporting & Improvement

Sanctuary Group; Worcester; Hybrid; GBP 37,000 - 41,000; Full time

Job summary

A leading housing and care provider in Worcester is seeking a Service Management Office Analyst to assist in managing and improving Technology Operations projects. This hybrid role requires strong organizational skills and experience in project management to ensure high-quality delivery. Candidates should have a proven track record in delivering projects effectively and analyzing service management processes. The position offers a competitive salary and benefits package.

Benefits

25 days annual leave plus public holidays

Pension scheme with employer contributions

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Wellbeing support

Access to exclusive discounts and resources

Employee Networks for support

Qualifications

• Experience managing medium to large scale projects with a full project life cycle understanding.
• Some experience mapping processes and reviewing existing tools.

Responsibilities

• Assist the Service Office Manager with managing SMO Services.
• Provide high-quality management information for operational planning.

Skills

Experience of managing Project or Service Management Office services

Proven experience in working with others to effectively deliver projects

Experience in mapping processes and building tools

Proven experience in analysing and diagnosing problems

Excellent organisational and planning skills

Experience of processes, governance, reporting

Job description

A leading housing and care provider in Worcester is seeking a Service Management Office Analyst to assist in managing and improving Technology Operations projects. This hybrid role requires strong organizational skills and experience in project management to ensure high-quality delivery. Candidates should have a proven track record in delivering projects effectively and analyzing service management processes. The position offers a competitive salary and benefits package.