Hybrid Patient Support Specialist — Elevate Care

Boots; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in London is seeking a Patient Support Team Specialist to join their hybrid team. You will provide exceptional support to patients throughout their treatment journey, engaging with clinical teams and pharmacies. The ideal candidate possesses significant customer support experience and strong communication skills. This role offers an opportunity to grow in a fast-paced environment while delivering a high standard of care. Benefits include employee discounts and a retirement savings plan.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave

Flexible benefits scheme

24/7 counselling and support through TELUS Health

Qualifications

• Solid experience providing customer support or call centre experience.
• Ability to address root causes of issues and improve processes.
• Minimum of FTTC connection with internet speeds of 20Mbps download and 5Mbps upload.

Responsibilities

• Provide exceptional support to patients before, during, and after their treatment journey.
• Liaise with patients, clinical teams, and pharmacies.
• Deliver support via phone, message, or webchat.

Skills

Customer support experience

Strong communication skills

Problem-solving

Customer satisfaction understanding

Technical investigation skills

Empathy

FTTC connection with high speed

Job description

A leading healthcare provider in London is seeking a Patient Support Team Specialist to join their hybrid team. You will provide exceptional support to patients throughout their treatment journey, engaging with clinical teams and pharmacies. The ideal candidate possesses significant customer support experience and strong communication skills. This role offers an opportunity to grow in a fast-paced environment while delivering a high standard of care. Benefits include employee discounts and a retirement savings plan.