Hybrid Operations Executive — Change & Projects Lead

IPRS Health; Ipswich; Hybrid; GBP 35,000; Full time

Job summary

A healthcare service provider in Ipswich seeks an experienced Operations Executive to assist the Operations Director in leading client implementations and project management. This role requires a blend of change management and client implementation, ensuring smooth service delivery to corporate clients. Successful candidates will possess strong customer service and project management skills, alongside qualifications such as GNVQ/NVQ Level 4. The position offers a salary of £35,000 and a hybrid work model, providing flexibility and various employee benefits.

Benefits

25 days annual leave plus 8 public holidays

Flexible Working

Membership of the company pension scheme

High street discounts

Qualifications

• Minimum of three years implementation, change / project management experience.
• Minimum of five years of customer service experience.
• Ability to produce clear written communications.

Responsibilities

• Manage the implementation process of new clients and services.
• Provide support to the Operations Director.
• Manage triaging and progression of change requests.

Skills

Customer service experience

Project management

Communication skills

Problem-solving

Education

GNVQ/NVQ Level 4 qualification or equivalent

6 GCSE/O level passes A-C including English and Maths

Tools

Jira

Azure DevOps

Microsoft programmes

Job description

A healthcare service provider in Ipswich seeks an experienced Operations Executive to assist the Operations Director in leading client implementations and project management. This role requires a blend of change management and client implementation, ensuring smooth service delivery to corporate clients. Successful candidates will possess strong customer service and project management skills, alongside qualifications such as GNVQ/NVQ Level 4. The position offers a salary of £35,000 and a hybrid work model, providing flexibility and various employee benefits.