Hybrid Office & Support Administrator – Insurance Liaison

JM&Co Recruitment Ltd; England; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

A respected insurance company in Brackley is seeking an Office / Support Administrator to join their friendly team. This role involves handling customer enquiries, preparing quotations, and supporting Underwriters throughout the policy process. Ideal candidates will possess strong administration and communication skills, along with a keen attention to detail. The position offers a competitive salary, hybrid working options, and a supportive environment focused on professional growth.

Benefits

Free on-site parking

25 days holiday plus bank holidays

Death in Service & Travel Insurance

Qualifications

• Previous experience in an office or customer support environment.
• Strong administration skills with excellent attention to detail.
• Confident communication across phone and email.
• Good literacy and numeracy, with the ability to follow structured processes.
• A proactive, steady and organised approach to managing workload.
• Comfortable working within a regulated environment where accuracy is key.

Responsibilities

• Handling incoming customer enquiries by phone and email.
• Updating customer details and requirements on the internal system.
• Preparing and issuing quotations.
• Progressing applications to completion, following Underwriter instructions.
• Issuing policy documentation and certificates.
• Liaising regularly with Underwriters and customers to move cases forward.
• Supporting the ongoing development of the company’s social media presence (desirable).

Skills

Administration skills

Communication skills

Attention to detail

Literacy and numeracy

Tools

Word

Excel

Outlook

Teams

SharePoint

Job description

A respected insurance company in Brackley is seeking an Office / Support Administrator to join their friendly team. This role involves handling customer enquiries, preparing quotations, and supporting Underwriters throughout the policy process. Ideal candidates will possess strong administration and communication skills, along with a keen attention to detail. The position offers a competitive salary, hybrid working options, and a supportive environment focused on professional growth.